OpenSpan provides solutions for Contact Centers, ERP & CRM Integration, Risk, Fraud and Compliance, BPM/BAM, etc., 
OpenSpan provides industry specific solutions for Insurance, Banking/Financial Services & Telecom. 
OpenSpan for Oracle/Siebel
OpenSpan delivers rapid and cost-effective solutions to enterprises using Siebel to improve productivity and customer service quality, reduce Siebel implementation and migration costs and complexity, and enable Siebel to become the primary application of record within your organization.
OpenSpan/Siebel Productivity Proposition
Existing OpenSpan/Siebel customers have accelerated productivity and boosted key metrics by applying OpenSpan's technology to their best practices in these areas:
- Automating tasks within Siebel. Login procedures, delivery of high-value customer alerts, and real-time up- and cross-sell offers can be automated inside Siebel to improve productivity, customer service quality, and increase up- and cross-sell revenues.
- Automating business processes and workflows between Siebel and other applications. Auto-navigate Siebel for each CTI or soft phone call. Enable Siebel to automatically synchronize and update data, including knowledgebase information, across virtually any legacy applications. Create and store chat and call journal logs. These kinds of measures create productivity gains, reduce average handling time (AHT), increase first call resolution (FCR), improve customer satisfaction, and improve data integrity and updating across systems.
- Extending functionality. For example, add new layers of compliance, data checking and verification, and extend any function as services or consume any services from outside.
- Automating Compliance Processes. Automatically log calls and make notations. Present agents with mandatory regulatory or disclosure statements based on transaction or process. Track and record all user activity with Siebel and across all associated applications, and auto-report compliance violations. This ensures process adherence, improves data integrity, updates customer data across all systems, and allows detailed compliance reporting and tracking.
- Optimizing user interfaces. OpenSpan can update customer data within Siebel and with virtually any other application, as well can create composite interfaces, to drive 360-degree customer views, improve customer service quality, improve agent productivity, and vastly reduce application complexity as well as simplify agent training.
We'd like to answer your questions on extending Oracle Siebel CRM applications using OpenSpan directly. Please contact us to follow up and discuss why OpenSpan Platform has been licensed for use with Oracle's Siebel CRM applications on more than 40,000 desktops to date.
