OpenSpan software enables customer facing and back-office users to complete tasks quickly and efficiently for increased productivity and effectiveness. Automating manual desktop processes and simplifying user interfaces also improves the customer experience because agents can focus on better serving customers when they are not distracted with the complexity of the technology they use.
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Process improvement software is created and perfected to increase productivity and improve the overall business and workflow processes. Process improvement software combines business processes, user processes, six sigma and workflow management technology to achieve increased productivity, a better end user experience and ultimately, satisfied customers, increased revenue and reduction in costs. Process improvement software is built to help companies identify and streamline their processes for optimal efficiency.
A successful process improvement software application implementation involves several different areas of your organization beginning with IT and process related functions and personnel (Enterprise Architects, IT & Business Analysts, etc.) and ultimately rolled out into departments/operations (customer service, back office, call/contact centers, etc) where multiple users and existing ERP and/or legacy systems can realize the greatest benefits. OpenSpan's process improvement software solutions have been specifically developed to achieve benefits for the end user including: increased productivity and user satisfaction; reduced training time for new users; and, decreased opportunities for fraud.
Process improvement software solutions ensure that a company's business units, users and systems are all achieving their maximum productivity potential allowing them to combine to reach unchartered goals in terms of revenues, productivity and customer service.
With process improvement software solutions from OpenSpan, you will see exactly what your users are doing inside and across their applications, identify processes, inefficiencies, bottlenecks and compliance risks, and streamline and automate manual processes that unnecessarily cost money and waste time. OpenSpan's technology can be thought of as combining workflow management software, process management software, six sigma software and user experience software applications into a completely new and inovative software solution.
OpenSpan's process improvement software products can do all of that and so much more. When it comes to award-winning user interfaces (UIs), drag and drop customization, seamless integration, OpenSpan stands above its so-called competitors who use inefficient and antiquated technologies such as screen scraping, macros, testing software and accessibility layer programming. Find out what OpenSpan's Process Improvement software can do for your company, or better yet, try it out for free today!
Business process improvement software is quickly being surpassed by user process improvement software also known as "user experience software", "user process automation software" and "user process management software." Now in addition to server-side process improvement solutions that can be very costly and time consuming, organizations are identifying additional process improvements that can be implemented at the user level. These desktop "user" process improvements can typically be implemented much more quickly and easily at a far lower cost while at the same time increasing overall productivity.
User Process Improvement software takes the process improvement software to a whole new level by specifically focusing on the user experience. With users in mind, OpenSpan's software products are able to look at business processes, workflow management and process improvement in a whole new way. The best thing about OpenSpan is that it's free to try.
Process improvement can be defined as a series of actions taken by a process owner to indentify, analyze and improve existing processes within an organization to meet new goals and objectives. A user or end user is one who uses a computer or network service to accomplish a task. By formulating and executing a process improvement initiative around its user base and the end user experience, organizations can typically reap substantial rewards in terms of increased productivity, reduced costs, lower training times and better customer service.
Through end user experience management, user process management and discovering how those employees are interacting with their desktop and the various applications they utilize on a daily basis, process improvement initiatives take on a whole new look. By measuring and analyzing what the end users are doing, we see what applications and processes are consuming their time and where modifications are needed and can be made to reduce these time consuming tasks or bottlenecks. By analyzing this information we can improve process through automation thus improving efficiency and production by eliminating repetitive processes and manual tasks and thus creating a much more positive end user experience.
Process improvements focusing on the end user experience can be implemented quickly and with very little work involved and once rolled out to all users who perform similar process and tasks can result in significant business process improvements. Reducing the number of screens and even completely moving applications off the desktop can have a considerable effect on the end user experience, especially when multiplied across an entire department or business unit.