OpenSpan provides solutions for Contact Centers, ERP & CRM Integration, Risk, Fraud and Compliance, BPM/BAM, etc., 
OpenSpan provides industry specific solutions for Insurance, Banking/Financial Services & Telecom. 
Enhance the SAP® User Experience
and Increase User Productivity
CIO's and business owners associate their SAP environment with the power, comprehensive functionality and business visibility that it can bring to an enterprise. But those benefits come with what can be a challenging environment for workers to learn and use, and this can negatively impact user productivity and increase costs related to training, support and errors.
OpenSpan enables SAP customers to enhance the experience of their users while at the same time increasing the number of transactions that each user can complete per day. And since SAP transactions are a critical part of your business' lifeblood, enabling more SAP transactions per day with your existing infrastructure is just good business, right?
Enhancing the SAP User Experience
OpenSpan enables SAP customers to improve the SAP user experience by simplifying the SAP user interface (UI), improving navigation, and streamlining SAP workflows, all without changing the underlying SAP environment or applications.
OpenSpan options include:
- Screen Optimization – Eliminate the requirement to manually navigate through multiple SAP screens. OpenSpan can provide a "one-click" capability to fully automate a process.
- Navigation Aids – Quickly and easily add customized toolbars, pop-ups and in-screen process guidance and contextual help to shortcut complex processes and cut down on costly errors.
- New User Interface Options – If all of your users do not need the full power of the SAP user interface, then selectively hide SAP screens, drive transactions from external applications or even create an entirely new custom user interface.
SAP-related Process Improvement... Without the Drawbacks
Your organization has probably investigated many options for improving your SAP-related processes, but in the majority of cases there are significant cost, time, effort, risk or security issues that can make this challenging. By focusing on the user, OpenSpan's approach to SAP-related process improvement can eliminate these drawbacks.
- Speed of implementation and deployment – OpenSpan solutions are quick to design, build and deploy, supporting an iterative agile development methodology and getting to Return-On-Investment much faster.
- No changes required to the SAP installation – Process improvements enabled by OpenSpan do not require any changes to the SAP environment.
- No scripting interface requirement to introduce security risks – OpenSpan's unique technology supports all major versions of SAP from 4.6c to the current SAP Business Suite 7 without the requirement to enable any scripting interfaces.
Reducing Training Costs
One of the major costs related to SAP environments is the high cost of user training. OpenSpan can make a significant difference in reducing those costs:
- Add process guidance – On every relevant SAP screen and field, add fully customizable guidance and help text. This can be enabled on a user-by-user basis so that your experienced users are not impacted.
- Simplify the User Interface – By taking some of the approaches to improving the user experience, many of the complexities of working with SAP can be reduced…and reduced complexity means reduced training effort and cost.
Identifying User Process Improvement Opportunities
Identifying opportunities for process improvements related to SAP user productivity is made easy by OpenSpan. Discover what your users are actually doing and what they are spending unproductive time on. Measure the time it takes them to complete critical processes. Then identify the opportunities for improvement and prioritize based on return on investment.
It's a Big Opportunity. Where Do I Start?
OpenSpan has years of experience helping organizations identify the opportunities for significant process improvement of user productivity. Learn more about the User Process Improvement Benefits Assessment here.
Learn About:
- Using OpenSpan to Improve SAP User Processes: Improve the SAP User Experience while Reducing Training and Support Costs
- OpenSpan for SAP Users Product Datasheet
- On Demand Webinar: User Process Management for SAP CRM Users - During this webinar, you will hear how organizations are achieving remarkable results from their investments in SAP CRM through User Process Management.
Contact Us
We'd like to answer your questions on extending SAP® applications using OpenSpan. Please contact us to follow up and discuss your SAP user experience challenges and how OpenSpan can help you address them.
