OpenSpan provides solutions for Contact Centers, ERP & CRM Integration, Risk, Fraud and Compliance, BPM/BAM, etc., 
OpenSpan provides industry specific solutions for Insurance, Banking/Financial Services & Telecom. 
Enterprise Applications
When your organization is heavily invested in enterprise applications (IBM, SAP, Siebel, Salesforce, Oracle CEP, etc.) it is essential that you derive as much value from them as possible.
OpenSpan is designed to improve the efficiency of users that interact with your CRM, ERP, HRMS, Financials, Billing and other enterprise applications, and at the same time enforce adherence to corporate or regulatory policy. Our proven User Process Improvement software allows your company to discover, measure and improve people processes; the most expensive and important process flows in your organization.
In complex enterprise applications, there are often many ways to accomplish a task. But lack of consistency will result in varying levels of user satisfaction and efficiency. OpenSpan customers solve this problem by monitoring application process flows, replicating best practices and reinforcing procedural compliance through automation and contextual user guidance.
OpenSpan’s unique monitor and analyze technology has been described by our customers as “the next-generation time and motion study.” It allows you to gather people metrics that give you better visibility into needed process changes (with or without BPM software) or automation, application simplification, and even training deficiencies. In many cases, OpenSpan’s automation technology can be used to quickly automate tasks, simplify the user’s desktop, and improve user efficiency. OpenSpan’s automation technology is often used to:
- Enable single sign-on
- Eliminate copying & pasting of data
- Provide rapid access to relevant customer information across disparate data sources
- Provide agents with real-time up-sell offers
- Lower training costs through streamlined user interfaces
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