OpenSpan provides solutions for Contact Centers, ERP & CRM Integration, Risk, Fraud and Compliance, BPM/BAM, etc., 
OpenSpan provides industry specific solutions for Insurance, Banking/Financial Services & Telecom. 
Product Data Sheets
- OpenSpan Desktop Analytics - OpenSpan Desktop Analytics™ enables detailed monitoring and analysis of user processes. It has been described as a “next-generation time and motion study.” OpenSpan Desktop Analytics provides unprecedented visibility into how users interact with software applications and perform processes within one or multiple applications. It provides detailed charts, graphs and diagrams that show exactly how your users are interacting with each application on their desktops. The charts and graphs are customizable and will help you identify and address bottlenecks and inefficiencies.
- OpenSpan Desktop Automation - Whether your challenges are related to improving customer service, reducing costs, increasing cross-sell revenues, enforcing compliance or bringing your legacy applications into your current architecture, OpenSpan Desktop Automation™ is the product that enterprises implement to improve the productivity of knowledge workers.
- OpenSpan for SOA - OpenSpan accelerates the deployment of your Service-Oriented Architecture in order to reduce time-to-value for your IT investments. With OpenSpan you can deploy services more quickly, service-enable virtually any legacy application and streamline user desktops.
- OpenSpan Automation Broker - Service-enable applications or workflows that span multiple applications. Move legacy applications off of the desktop and into a scalable server environment. Accelerate your SOA strategy and extend the value and life of your IT assets by turning legacy applications into reusable services.
- OpenSpan Power Notes - OpenSpan Power Notes provides standardized and automated call activity notation. Automating after-call work increases agent productivity, improves AHT and results in a better customer experience. Power Notes adds new functionality to the agent desktop, including Automatic Notes, Click-to-Notes, Pre-set Notes, Agent Scratch Pad, and Notes History.
- OpenSpan Claims Optimization - Assure compliance, automate claim repairs, accelerate first-pass adjudication and drive the cost out of claims processing with OpenSpan's Insurance Claims Optimization solution for health insurance payers.
To learn more about OpenSpan products, press, business cases, demos, and webinars, please see the content menus on the right side of the screen, or Contact Us.
