Aspect Software and OpenSpan have partnered to help contact centers gain insight into overall agent performance. OpenSpan extends Aspect's PerformanceEdge™ quality management applications – such as screen capture and call tagging – to record all back-office interactions with applications across the enterprise and thus create actionable plans to enhance productivity, performance and the overall customer experience. Read More...

Advanced 365 provides innovative outsourcing that helps customers improve operational efficiencies and enable business advantage through the quality and flexibility of its services. Advanced 365 focuses on the delivery of managed services, cloud computing, application development and Software as a Service (SaaS), utilising its application development capabilities as a unique differentiator to create exceptional business advantage for their customers. Please visit www.advancedcomputersoftware.com/365/ for more details.

Clearwave's Patient Information Exchange software, kiosk and service-based solutions complement a healthcare organization's existing technology so that patient-focused processes are enhanced and information can be exchanged across disparate systems and various providers, which helps to increase ROI and improve the patient experience. Please visit www.clearwaveinc.com for more details.

As a leader in relationship management, Convergys provides solutions that drive more value from the relationships our clients have with their customers. Managing these relationships, fostering improvement and adding value to them is how we enable organizations worldwide to improve their business performance. Please visit www.convergys.com for more details.

FutureCalls is a technology and project consultancy services firm in the IT and ITES sector, serving multinational call centers, banks, educational institutions and corporations. Please visit www.futurecalls.com for more information.

Grid Infocom offers a suite of solutions to help organizations perk up their existing level of services, achieve their business goals faster, derive greater value from their IT assets, thereby, transforming IT from "Business Enabler" to "Business Game Changer". What you get: Performance that is multiplied - all at an affordable cost. See www.gridinfocom.com for more information.

The world's largest enterprises trust IBM to deliver significant ROI for their businesses and so OpenSpan, as an IBM Advanced Partner with multiple business relationships with across numerous IBM business units, is committed to ensuring that our software plays a key role in helping IBM software and services deliver the highest possible value in terms of increased productivity for IBM clients. Read More...

Marketing Resultant, based in Mainz, Germany, is an OpenSpan partner focused on Call Center and CRM technology and management consulting. For more information, please visit www.marketing-resultant.de.

We focus on products and processes that lead to a better customer support experience. Pinnacle's solutions and expert services converge on providing comprehensive business intelligence-data that is crucial for organizations committed to the continuous improvement of their brand through excellence in customer service. Pinnacle delivers world-class expertise via its professional services practice. Our consultants provide insight and guidance in a variety of areas, including strategic planning, call center assessments, process/work-flow optimization, business process re-engineering, performance management, statistical analysis, business modeling, labor relations, and all aspects of change management. Our deep domain knowledge and proven results sets us apart from other companies. Visit Website.

Semafone is a unique technology solution, which allows the call – and the call recording – to continue as normal whilst the customer enters their credit card information using their phone keypad. For complete security, Semafone masks the DTMF digits entered by the caller so they cannot be heard by the call centre agent nor recorded on the call recording system. Thus protecting the organisation from agent fraud and making the contact centre PCI compliant. Learn more at www.semafone.com.

Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management services including sales, customer care and technical support for Fortune 1000 companies. Stream is a trusted partner to some of the world's leading technology, computing, telecommunications, retail, entertainment/media, and financial services companies. Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries supporting more than 35 languages. Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn more about the company and its complete service offerings, please visit www.stream.com.

Since 1982, TeleTech has focused its business on progressively developing strategic business solutions for every stage of the customer life cycle. TeleTech's innovative experience with integrating customer and enterprise management solutions —coupled with world-class employees, partners, and clients—has resulted in many successes over the last three decades, and will continue to position TeleTech as the go-to partner for Global 1000 companies. Learn more at www.teletech.com.

Vertex is a leader in BPO, Customer Management Outsourcing and IT Services, serving over 200 clients worldwide across many sectors. Our focus is on providing value-based solutions for our clients that deliver exceptional customer experience, and do so cost effectively. www.vertexgroup.com