1st Touch, based in Southampton UK, has enabled dozens of field workforce-based organisations to embrace new mobile technologies and so achieve significant savings, greater productivity and more cost-effective use of resources. 1st Touch Mobile delivers clear and unique benefits. Read More...

Aspect Software and OpenSpan have partnered to help contact centers gain insight into overall agent performance. OpenSpan extends Aspect's PerformanceEdge™ quality management applications – such as screen capture and call tagging – to record all back-office interactions with applications across the enterprise and thus create actionable plans to enhance productivity, performance and the overall customer experience. Read More...

Advanced 365 provides innovative outsourcing that helps customers improve operational efficiencies and enable business advantage through the quality and flexibility of its services. Advanced 365 focuses on the delivery of managed services, cloud computing, application development and Software as a Service (SaaS), utilising its application development capabilities as a unique differentiator to create exceptional business advantage for their customers. Please visit www.advancedcomputersoftware.com/365/ for more details.

Enkata is the market and technology leader in cloud-based workforce analytics solution for service operations. Enkata's analytics-powered applications provide the intelligence and tools to systematically change the customer experience by identifying broken processes and improving employee performance. Service operations for leading global brands in financial services, insurance, consumer services, health services, retail, and more, use Enkata to optimize employee performance, front and back office processes, and self- service channels. Enkata's cloud-based solutions analyze billions of calls and transactions per year helping our customers to better service their customers. Please visit www.enkata.com for more details.

The world's largest enterprises trust IBM to deliver significant ROI for their businesses and so OpenSpan, as an IBM Advanced Partner with multiple business relationships with across numerous IBM business units, is committed to ensuring that our software plays a key role in helping IBM software and services deliver the highest possible value in terms of increased productivity for IBM clients. Read More...

Westbrook Technologies provides enterprise document management software solutions for mid-market companies that need to maintain their competitive edge. The Company develops document management (Fortis), Web-imaging (Fortis PowerWeb), ERM and workflow (Fortis Inflo) software in use at thousands of customer sites in 52 countries delivered by its elite network of resellers. Businesses across every vertical market depend on our comprehensive document management solutions and use them to capture, index, store and retrieve their critical information from anywhere -- instantly and securely. Westbrook have re-branded Composite Studio as Fortis EnableIt, which enables Fortis to be integrated with their customers' line of business applications. www.westbrooktech.com.