On–Demand WebinarsQuick Tips for Reducing Training Time While Improving EfficiencyPresenter: Francis Carden, founder, OpenSpan, and Maggie Klenke, founding partner, the Call Center School, and Raun Kilgo, communication and contact center professional 5 Keys to Improving Productivity in your Contact Center Webinar RecordingPresenter: Francis Carden, Founder of OpenSpan and Raun Kilgo, Communication and Contact Center Professional The Automated Desktop - Improving Agent ProductivityPresenter: Francis Carden, Founder of OpenSpan and Jonty Pearce of Call Centre Helper Key Technology Trends Impacting Agent Productivity & PerformancePresenter: Francis Carden, Founder of OpenSpan and Art Hall, Manager, Alvarez & Marsal Streamline Customer On-Boarding Processes with OpenSpanPresenter: Francis Carden, Founder of OpenSpan Improving Siebel User Productivity through AutomationPresenter: Francis Carden, Founder of OpenSpan Improve Business Visibility with OpenSpan EventsPresenter: Francis Carden, Founder of OpenSpan 10 Proven Strategies for Improving Agent ProductivityPresenter: Francis Carden, Founder of OpenSpan The Automated Desktop: a Lesson in Improving Agent ProductivityPresenter: Francis Carden, Founder of OpenSpan Improve Agent Productivity Now with Desktop AutomationPresenters: Francis Carden, Founder, OpenSpan and Dr. Jon Anton, Director of Research at Benchmark Portal Service-Enabling Legacy Applications and WorkflowsPresenter: Brad Murdoch, EVP Products and Strategy, OpenSpan Modernizing Financial ApplicationsPresenter: Francis Carden, Founder, OpenSpan Emergence of the Unified Agent DesktopPresenters: Aphrodite Brinsmead, Datamonitor and Francis Carden, Founder, OpenSpan Business Process Improvement: What Every Contact Center Manager Should KnowPresenters: Penny Reynolds, Founding Partner, The Call Center School and Francis Carden, Founder, OpenSpan Enhancing the Banking Customer Experience with Desktop AutomationPresenter: Francis Carden, Founder, OpenSpan 5 Ways to Improve Customer Service in a Down EconomyPresenter: Francis Carden, Founder, OpenSpan Moving Applications from Desktop to Data CenterPresenter: Francis Carden, Founder, OpenSpan Accelerating SOA Adoption in Windows Desktop EnvironmentsPresenters: Peter Varhol, Executive Editor, Redmond Magazine and Brad Murdoch, EVP Products and Strategy, OpenSpan Optimizing Agent Productivity with Desktop IntegrationPresenters: Francis Carden, Founder, OpenSpan and Erik Linask, Editor, TMC Accelerating Your SOA Strategy with OpenSpan Platform SOA Desktop EditionPresenter: Francis Carden, Founder, OpenSpan Delivering SOA to the Front LinesPresenter: Francis Carden, Founder, OpenSpan Improving the Productivity of Contact Center AgentsPresenters: Francis Carden, Founder, OpenSpan and Dr Jon Anton, Director of Research, BenchMark Portal Driving Outsourcer Agent Productivity with Desktop OptimizationPresenters: Mike Garner, Founder and CEO, SOAdesk and Francis Carden, Founder, OpenSpan The Last Mile of SOAPresenters: Stephen Beckett, CTO and Founder, OpenSpan and Les Singleton, Sr. Solutions Architect, OpenSpan The New Enterprise Desktop in GovernmentPresenters: Tim Bertrand, Sr. Director Sales, OpenSpan and Chad Wagner, CTO, CompSpec Inc. Proven Strategies for Improving Agent ProductivityPresenters: Penny Reynolds, The Call Center School and Ken Brande, Afni To learn more about OpenSpan products, press, business cases, demos, and webinars, please see the content menus on the right side of the screen, or Contact Us. |
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The process of developing a meaningful set of Web services for use in a Services…
Let's face it, the multitude of applications used within your organization today…
The difficult global economic conditions have brought additional focus to a numb…
Time-to-Value: SOA projects often can be measured in
years; postponing benefits…
Today's contact centers are under pressure to deliver high
quality customer ser…
Despite continued adoption of Service-Oriented Architectures
(SOA), enterprise …
The client estimates that 60% of their employees are in front-line customer-faci…
The bank's back office processes continuous transaction fraud alerts for debit c…
The client's Customer Care environment was a mix of Windows and Web applications…
OpenSpan Platform v4.0 Nominated as Best Business Productivity Solution, …OpenSpan Platform to Enhance Customer Service on More Than One Billion Suppo…
OpenSpan Becomes IBM Advanced Business Partner; New Product to Extend Lo…
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