OpenSpan Webinars

IBM and OpenSpan Introduce the OpenSpan Windows Container for Lotus Notes

Date: April 14, 2010
Date: 2-3pm ET
Date: REGISTER NOW!

On–Demand Webinars

Quick Tips for Reducing Training Time While Improving Efficiency

Presenter: Francis Carden, founder, OpenSpan, and Maggie Klenke, founding partner, the Call Center School, and Raun Kilgo, communication and contact center professional

5 Keys to Improving Productivity in your Contact Center Webinar Recording

Presenter: Francis Carden, Founder of OpenSpan and Raun Kilgo, Communication and Contact Center Professional

The Automated Desktop - Improving Agent Productivity

Presenter: Francis Carden, Founder of OpenSpan and Jonty Pearce of Call Centre Helper

Key Technology Trends Impacting Agent Productivity & Performance

Presenter: Francis Carden, Founder of OpenSpan and Art Hall, Manager, Alvarez & Marsal

Streamline Customer On-Boarding Processes with OpenSpan

Presenter: Francis Carden, Founder of OpenSpan

Improving Siebel User Productivity through Automation

Presenter: Francis Carden, Founder of OpenSpan

Improve Business Visibility with OpenSpan Events

Presenter: Francis Carden, Founder of OpenSpan

10 Proven Strategies for Improving Agent Productivity

Presenter: Francis Carden, Founder of OpenSpan

The Automated Desktop: a Lesson in Improving Agent Productivity

Presenter: Francis Carden, Founder of OpenSpan

Improve Agent Productivity Now with Desktop Automation

Presenters: Francis Carden, Founder, OpenSpan and Dr. Jon Anton, Director of Research at Benchmark Portal

Service-Enabling Legacy Applications and Workflows

Presenter: Brad Murdoch, EVP Products and Strategy, OpenSpan

Modernizing Financial Applications

Presenter: Francis Carden, Founder, OpenSpan

Emergence of the Unified Agent Desktop

Presenters: Aphrodite Brinsmead, Datamonitor and Francis Carden, Founder, OpenSpan

Business Process Improvement: What Every Contact Center Manager Should Know

Presenters: Penny Reynolds, Founding Partner, The Call Center School and Francis Carden, Founder, OpenSpan

Enhancing the Banking Customer Experience with Desktop Automation

Presenter: Francis Carden, Founder, OpenSpan

5 Ways to Improve Customer Service in a Down Economy

Presenter: Francis Carden, Founder, OpenSpan

Moving Applications from Desktop to Data Center

Presenter: Francis Carden, Founder, OpenSpan

Accelerating SOA Adoption in Windows Desktop Environments

Presenters: Peter Varhol, Executive Editor, Redmond Magazine and Brad Murdoch, EVP Products and Strategy, OpenSpan

Optimizing Agent Productivity with Desktop Integration

Presenters: Francis Carden, Founder, OpenSpan and Erik Linask, Editor, TMC

Accelerating Your SOA Strategy with OpenSpan Platform SOA Desktop Edition

Presenter: Francis Carden, Founder, OpenSpan

Delivering SOA to the Front Lines

Presenter: Francis Carden, Founder, OpenSpan

Improving the Productivity of Contact Center Agents

Presenters: Francis Carden, Founder, OpenSpan and Dr Jon Anton, Director of Research, BenchMark Portal

Driving Outsourcer Agent Productivity with Desktop Optimization

Presenters: Mike Garner, Founder and CEO, SOAdesk and Francis Carden, Founder, OpenSpan

The Last Mile of SOA

Presenters: Stephen Beckett, CTO and Founder, OpenSpan and Les Singleton, Sr. Solutions Architect, OpenSpan

The New Enterprise Desktop in Government

Presenters: Tim Bertrand, Sr. Director Sales, OpenSpan and Chad Wagner, CTO, CompSpec Inc.

Proven Strategies for Improving Agent Productivity

Presenters: Penny Reynolds, The Call Center School and Ken Brande, Afni

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