OpenSpan provides solutions for Contact Centers, ERP & CRM Integration, Risk, Fraud and Compliance, BPM/BAM, etc., 
OpenSpan provides industry specific solutions for Insurance, Banking/Financial Services & Telecom. 
OpenSpan for Telecommunications Providers
Leading telecommunications companies use OpenSpan's Desktop Analytics and Desktop Automation software to improve productivity and enhance customer service by simplifying the desktop environment – integrating applications, automating processes, and optimizing user interfaces.
With OpenSpan, time previously spent toggling between applications and manually performing repetitive processes is replaced with time directly engaging the customer and improving up-sell and cross-sell performance.
And because OpenSpan works with the applications you have today, OpenSpan delivers ROI now. Seeing is believing. Take a look at what one global telecommunications company achieved with OpenSpan, and the accolades it earned their organization.
Using OpenSpan, you can see immediate productivity and customer service impacts in your own organization. Use OpenSpan process improvement software to:
- Automate manual processes – within a single application or across a series of applications. With OpenSpan you can reduce copy-and-paste between fields, synchronize customer data across multiple systems, automate login procedures, and more.
- Create a 360° customer view – by automatically accessing customer data across multiple systems and presenting to customer service representatives in a single interface.
- Simplify agent processes with a unified agent desktop – when workers must follow complex processes — or perform portions of multiple processes — using several applications or a sophisticated enterprise system from SAP, Oracle or something similar, you can provide them with a new, unified desktop
- Streamline documentation of customer interactions – reduce after-call work with click-to-note, unified notes, and smart notepad features, which standardize and automate collection of call notes to reduce or even eliminate call wrap-up time.
- Improve up-sell performance – by delivering real-time, customized up-sell and cross-sell offers to a customer service representative at the right time. With OpenSpan you can also capture, log and report customer acceptance or denial in real-time.
OpenSpan has helped numerous Telecommunication Providers and their outsourcing partners deliver huge retunrs like these. Read more of their stories below.
Learn About:
- Telecom Customer Care Center - - The solution is CTI-driven, and automatically copies forward all initial customer data to the agent's broad set of legacy applications. A composite tool bar merges all customer information and automates CSR processes that formerly involved half a dozen windows and desktop applications. Agents receive interface cues and automatic prompts for case notes for compliance productivity. The project was completed in just four months, and the client began realizing ROI immediately.
