OpenSpan's user process improvement technology is used to improve the productivity of bank tellers and other customer-facing staff. By automating processes and enhancing user interfaces, banks make their customer-facing staff more efficient, so during every customer interaction they can focus on delivering a higher level of customer care and presenting the customer with customized sales offers, impacting both customer satisfaction and revenue.

OpenSpan works with your existing core banking systems and other enterprise applications, maximizing ROI from your current IT investments. Banks and financial institutions around the world have deployed OpenSpan to:

• Create a 360° Customer View – by automating access to customer data that resides in multiple systems and presenting it to customer-facing staff in a single unified interface.
• Streamline Customer On-Boarding – by automating tasks across multiple systems and applications, often reducing cycle time by several days.
• Improve Sales Performance – by delivering real-time, customized up-sell and cross-sell offers to tellers at the right time, enabling them to dramatically increase sales figures.