OpenSpan provides solutions for Contact Centers, ERP & CRM Integration, Risk, Fraud and Compliance, BPM/BAM, etc., 
OpenSpan provides industry specific solutions for Insurance, Banking/Financial Services & Telecom. 
Process Improvement for Bank &
Financial Services Back Office Operations
With OpenSpan's user process improvement technology you can improve processes for middle and back office workers who service customer accounts, process mortgages and securities, and perform other typical back office tasks.
OpenSpan enables you to streamline workflows and improve complex user interfaces by automating time-consuming manual tasks and eliminating many paper-based steps, so workers can focus on transaction details and accuracy. Streamlining processes will increase back office capacity, which can have a substantial impact since back office costs are usually one of the bank's largest expenses. Additionally, the ability to respond to customer servicing requests faster leads to increased customer satisfaction.
OpenSpan is currently deployed throughout major financial services organizations to:
- Automate manual processes – taking human intervention out of complex, multi-application processes like transaction adjustments, fraud verification and action, and product re-pricing.
- Improve data accuracy – by eliminating copy-and-pasting or re-keying of data across multiple systems.
- Extend BPM to the desktop – by automating tasks on users' desktops, monitoring and logging user desktop activity or extending applications to ensure compliance.
- Extend SOA to the desktop – by service-enabling desktop and other legacy applications and by enabling any desktop application to become a consumer of services.
Customer Successes
Videos to Website by VideoLightBox.com v1.10
Videos to Website by VideoLightBox.com v1.10
M&I Collections - Improving the Video Case Study - M&I Bank using the
Collections Process OpenSpan technology
Learn About:
Using OpenSpan in Retail Banking
UK Banking "Single Customer View" / Fast Payout Requirement
OpenSpan for Financial Services (A Whitepaper) - Banks and financial institutions face numerous challenges in today's economy, from merger/acquisition pressures and corporate risk mitigation to universal challenges such as shrinking budgets and the... (more)
To learn more about OpenSpan products and access related information, including more case studies, please see the content menus on the right side of the screen, or Contact Us.
