OpenSpan's user process improvement software is used by companies in virtually every industry to enhance the user experience, improve user processes and increase user productivity. Our proven User Process Improvement software enables these companies to monitor and measure user processes with OpenSpan Desktop Analytics and/or improve user processes with OpenSpan Desktop Automation -- even the most expensive and important process flows in the organization.

OpenSpan has a particularly strong presence in the Banking and Financial Services, Insurance and Telecommunications industries. These companies, which commonly support thousands of customer-facing workers, understand the very real ROI associated with improving user performance. They use OpenSpan to enhance or simplify the user interface, to automate time-consuming and error-prone manual processes, to provide contextual, on-screen user guidance during critical business processes, and to enforce adherence to corporate or regulatory policy. Quite often the increased efficiency and accuracy gained by improving the user processes of these critical workers can be directly tied to improved customer service delivery, increased sales, improved compliance and reduced costs.