OpenSpan provides solutions for Contact Centers, ERP & CRM Integration, Risk, Fraud and Compliance, BPM/BAM, etc., 
OpenSpan provides industry specific solutions for Insurance, Banking/Financial Services & Telecom. 
OpenSpan and IBM Industry Solutions
IBM's Smarter Commerce initiative recognizes that the sale is just one aspect of the experience for a customer. As with traditional commerce, the customer is at the center of all operations. The goal of IBM's Smarter Commerce initiative is to turn customer insight into action, enabling new business processes that help companies buy, market, sell and service their products and services.
OpenSpan's focus on providing user process improvement provides a highly complementary capability for Smarter Selling through increasing revenues through cross-sell and up-sell and Smarter Service, through improving customer service as well as limiting exposure to fraud and enforcing regulatory compliance, including the following projects:
- Sales Process Optimization
- Service Process Optimization
- Compliance Process Optimization
OpenSpan integrates easily with IBM Industry Solutions software, such as Sterling Commerce, WebSphere Commerce and Retail Store Solutions (RSS), and is a validated solution for IBM's Banking Industry Framework and the Customer Care and Insight (CC&I) domain.
Contact Us
We'd like to answer your questions on using OpenSpan with IBM. Please contact us to follow up and discuss your challenges and how OpenSpan can help you address them.
