OpenSpan provides solutions for Contact Centers, ERP & CRM Integration, Risk, Fraud and Compliance, BPM/BAM, etc., 
OpenSpan provides industry specific solutions for Insurance, Banking/Financial Services & Telecom. 
BPM / BAM
Why BPM and BAM are Critical
As Information Technology has evolved, its ability to transform the modern enterprise by automating specific functions and processes has become more and more pronounced. Business Process Management (BPM) suites define the state-of-the-art, enabling organizations to be more agile than ever. BPM can orchestrate and govern the interactions of thousands of users, dozens of applications and millions of data points so that a business’s processes and procedures can be not only automated, but even updated on the fly to support changing business requirements.
Modern Business Activity Monitoring (BAM) suites, increasingly coupled with Complex Events Processing (CEP) capabilities, further enable enterprises to keep a finger on the pulse of operations, and to take rapid action when necessary.
Together, BPM and BAM allow the agile enterprise to respond to events in its ecosystem in near real-time, maximizing Opportunities (such as engaging with a potential high-value customer at a point of service), and minimizing Threats (such as a compliance violation in a back-office operation).
Monitoring and Managing User Activities
Nearly every business process includes manual steps which must be completed by a knowledge worker—someone like a contact center agent, claims administrator, bank teller, analyst, or distribution manager. Often these manual tasks are executed on a Windows desktop using several disparate applications built on varying platforms, pulling data from multiple sources—none of which were designed to work together and many of which cannot be monitored by BAM software or managed by BPM software. Therefore millions of potentially relevant events go unmonitored by BAM, and untold numbers of manual processes remain outside the control of BPM. It is this gap in traditional BPM that OpenSpan User Process Improvement software addresses.
How does OpenSpan Help?
OpenSpan allows any application, or set of applications, on a user's desktop—including Windows, Web, Java, mainframe, cloud-based, virtualized or Citrix-hosted applications—to be quickly and easily instrumented to generate events, without changing the application or even requiring access to APIs.
OpenSpan can monitor simple "clickstream" events, which include user activities such as:
- navigating to a specific URL,
- tabbing to a particular field,
- entering data, and
- copying or pasting information.
OpenSpan can also track more complex, custom events, such as:
- aggregated events that span multiple applications,
- events triggered based on KPIs, or
- conditional events specific to the business activity being performed (such as high value customer alert, or potential fraud pattern alert).
These events can then be:
- sent in real time to a Business Activity Monitoring (BAM) or Complex Events Processing (CEP) engine,
- used to trigger Business Process Management (BPM) tasks, or
- stored in a database as an audit trail which can then be used for compliance purposes or analyzed with any major BI tool for process improvement opportunities.
