OpenSpan provides solutions for Contact Centers, ERP & CRM Integration, Risk, Fraud and Compliance, BPM/BAM, etc., 
OpenSpan provides industry specific solutions for Insurance, Banking/Financial Services & Telecom. 
White Papers
- User Process Improvement - Automation - This paper provides an introduction to User Process Improvement with emphasis on how organizations are improving business processes and user productivity through automation.
- Improving Desktop Productivity with Accenture Integrated Desktop and OpenSpan - This paper highlights the background and benefits of Accenture Integrated Desktop (AID), a framework improving desktop productivity, and one of its key enabling technologies, OpenSpan.
- Streamlining Customer Onboarding Processes with OpenSpan - Customer on-boarding challenges often plague contact centers, point-of-sale outlets such as retail banks, and back offices that process large volumes of customer information.
- Improving Up-Sell Revenues with OpenSpan - In a competitive and changing marketplace, businesses want to derive as much income as possible from each customer contact or transaction. Read how OpenSpan has helped optimize customer service for organizations in numerous industries.
- OpenSpan for Contact Centers - This paper highlights a number of common contact center challenges, including the need to improve agent productivity and performance without sacrificing customer service quality.
- OpenSpan for Financial Services - Banks and financial institutions face numerous challenges in today's economy, from merger/acquisition pressures and corporate risk mitigation to universal challenges such as shrinking budgets. This whitepaper discusses how global banks and financial services firms are using OpenSpan to stay competitive.
- Rapidly Address Compliance Gaps: Non-Intrusive Technology to Police the User Desktop - Business processes and systems must continually evolve in an effort to keep pace with the ever-increasing number of regulatory requirements affecting almost every type of organization. OpenSpan is an effective technology for addressing the risk, fraud and compliances issues you face today.
- Extending TouchPoint© Banking Suite Applications with OpenSpan - This whitepaper discusses how OpenSpan enables TouchPoint users to integrate TouchPoint with existing applications, automate workflows, and extend TouchPoint with added business logic or streamlined user interfaces.
- Moving Applications off the Desktop - What if it was possible to service-enable legacy application functionality, and deliver those services together as a new application?
- Extending Legacy Applications to Consume Web Services: Achieving SOA Now - This paper describes how organizations can rapidly achieve the goals of their SOA strategy without the lengthy process of developing new applications to deploy newly created services.
- Using OpenSpan to Accelerate the Value of TIBCO - OpenSpan enables TIBCO users to extend their SOA environments to the corporate desktop via the rapid integration of Web services into existing applications.
- Integration Approaches and SOA - One of IT's biggest challenges is making business applications work together effectively to fully leverage existing application investments and improve the user experience.
To learn more about OpenSpan products, press, business cases, demos, and webinars, please see the content menus on the right side of the screen, or Contact Us.
