Webinar On Demand

User Process Improvement for SAP CRM Users

Leading organizations around the globe are achieving remarkable results from their investments in SAP CRM through User Process Improvement. These organizations monitor how users interact with the software, analyze those processes to identify inefficiencies and risks, and then automate manual processes that waste time and money. By discovering and understanding the "people processes" required in their daily operations--and taking those processes into consideration when designing and deploying the CRM platform--these organizations streamline the user interface, optimizing efficiency and accuracy, and minimize user training time. User Process Management allows them to realize all the expected benefits of their SAP CRM implementation.

During this webinar, participants will learn how User Process Improvement enables SAP CRM users to:

• Enhance the User Interface – Simplify navigation and minimize movement between screens without back-end code changes, allowing users to learn faster and improve efficiency.
• Monitor Application Use – Track how users interact with SAP CRM and other applications to identify inefficiencies and use patterns, spot training deficiencies, and more.
• Automate Processes within SAP CRM – Automate login procedures or population of common fields, provide agents with real time up-sell/cross-sell offers, or trigger alerts based on context.
• Improve Workflows between SAP CRM and other Applications – Automate transactions between SAP CRM and other SAP Business Suite components, and with other applications such as CTI or soft phone applications, e-mail and chat, knowledge management, billing, provisioning, or dispatch programs.
• Gain Greater Flexibility – Enable SAP Netweaver Business Clients to drive SAP GUI-based processes.
• Improve Compliance – Automate required tasks, provide onscreen user guidance to minimize risk of non-compliance, monitor and report user performance, and store compliance data as an audit trail.