Webinar On Demand

The Automated Desktop: Lessons for Improving Agent Productivity

Call centre agents are only as effective as the tools and data they are provided. Increasingly, agents waste time toggling between applications and performing manual tasks unnecessarily. The result? Longer average handling times, reduced first-call resolution and sagging customer satisfaction rates. But you can positively impact agent productivity by automating previously manual tasks. During this session we discuss how an automated desktop can help you:

  • Reduce average handling time (AHT) and wrap time while improving first-call resolution (FCR)
  • Help to fix broken processes
  • Ensure compliance for government, customer or company policies

automate call agent desktop, improve call center agent desktop, conctact center agent desktop webinar

 

To learn more about OpenSpan products, press, business cases, demos, and webinars, please see the content menus on the right side of the screen, or Contact Us.

Who Uses OpenSpan?


Customers Customers Customers Customers Customers