OpenSpan provides solutions for Contact Centers, ERP & CRM Integration, Risk, Fraud and Compliance, BPM/BAM, etc., 
OpenSpan provides industry specific solutions for Insurance, Banking/Financial Services & Telecom. 
Webinar On Demand
Lean Six Sigma for UK Call & Contact Centre Operations
Lean Six Sigma continues to garner the attention of Call & Contact Centre Managers as they strive to position their operations competitively in a still volatile economy. It has never been more important to measure performance and take fast action on the KPI information. Leading contact centres are exploring their options for simultaneously improving quality and efficiency. This webinar will provide an overview of the basics of the Lean Six Sigma quality approach, and explore how the principles of Lean Six Sigma and other Deming-influenced methodologies can be effectively applied to contact centre processes for continuous improvement.
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