Webinar On Demand

Key Technology Trends Impacting Agent Productivity and Performance

This webinar examines the key technology trends impacting agent productivity and performance, and features well-known contact center industry expert Art Hall. The presentation covers:

  • The increasing role of workflow automation
  • Unified desktops and other methods for achieving a 360° customer view
  • Arming agents with the tools to improve up-sell and cross-sell performance
  • Using technology to ensure compliance and create audit trails

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