Webinar On Demand

Improving Siebel User Productivity Through Automation

Automating process inside Siebel CRM can dramatically improve the productivity and performance of your customer service staff. During this webinar, which includes a demonstration of OpenSpan functionality, you will hear about:

• Automating workflows within Siebel – such as automating login procedures or by automatically delivering high value customer alerts and real-time up-sell or cross-sell offers
• Automating workflows between Siebel and other applications – including CTI or soft phone applications, e-mail and chat, knowledge management, billing, provisioning, dispatch and other applications
• Improving compliance adherence – by automating auditing and reporting of compliance violations by your staff
• Enhancing user interfaces – by accessing key customer information stored in other applications directly from the Siebel user interface