Webinars

Upcoming Webinars

Continuous Process Improvement - Reducing Friction Between the Steps

  • Reducing the Real Drag on Process Improvement: A New Approach to Swim Lane Mapping - Traditionally, process improvement focuses on the "macro" process steps - the main tasks and activities in a business that span people and departments. This webinar will explore a different approach to continuous process improvement that focuses on reducing friction in between process steps to achieve dramatic improvements in overall process efficiency. - Tuesday, June 12, 2012. 11:00 AM - 12:00 AM ET

Call Center University Webinar Series - 2nd Quarter


Register for one, two or all three and continue on the path to increased call center productivity and improved agent performance!

On Demand Webinars

Call Center University Webinar Series

  • Lean Six Sigma for Call Center Operations-2012 - Leading call centers are exploring options for improving quality and efficiency, and Lean Six Sigma in particular has garnered a great deal of attention from Call Center Managers as they strive to position their operations competitively.

  • Eliminating After Call Work & Wrap Up Tasks - Learn how by eliminating or substantially reducing call wrap time your call/contact centers and their agents will see immediate improvements in performance and a reduction in AHT, but that's not all. Fixing this inefficient process also impacts customer service, because your agents will be capturing higher quality, comprehensive and uniform documentation about every customer interaction.

  • Maximize Up-sell & Cross-sell Opportunities in the Call Center - Up-selling and cross-selling in the call center has become an increasingly important to companies looking to drive revenue out of every customer interaction. During this webinar, we will share tips on and demonstrate how to: make a service-oriented center a revenue generator; maximize your sales "closing" opportunities; increase your close rate; generate more revenue per close. TURN YOUR COST CENTER INTO A REVENUE GENERATOR!

Continuous Improvement for Call Centers

Continuous Improvement for Banks and Financial Services Companies

Continuous Improvement for Insurance Companies

  • Optimizing the Claims Process to Radically Improve First-Pass Adjudication Rates - What would it mean to your organization to improve auto adjudication to 90-95%? With OpenSpan's groundbreaking solution, you can radically improve auto adjudication rates in just a few short weeks. See how during this one-hour webinar featuring a brief demonstration of the OpenSpan Claims Automation Solution.

  • The Fast Track to Extending Core Insurance Systems for Claims Processing - One of the greatest challenges of improving processes in insurance claims organizations is how to rapidly and cleanly integrate disparate systems. If you have ever found your organization custom-coding links between individual apps or data sources or resorting to screen-scraper technology to automate manual data entry tasks, you will want to see this demonstration of OpenSpan's proven automation and integration capabilities.

  • An Alternative to Outsourcing Claims: Reduce Costs but Maintain Control - Health insurers are looking for ways to reduce expenses, especially people-related costs—salaries, floor space, office equipment, etc.—which can represent up to half of a payer's administrative costs. In growing numbers, they are looking at outsourcing claims processing as a means to reduce these direct labor costs. This web seminar will focus on a very real alternative to outsourcing healthcare claims—fully automating claims processes to dramatically reduce costs.

  • Process Improvement for Insurance Customer Service – Simplifying CSR Processes for a Better Customer Experience - Streamlining CSR processes, automating time-consuming tasks and providing faster access to critical information needed during the customer interaction does more than improve efficiency. When CSRs no longer have to struggle with complex processes and cumbersome applications, they can spend call time listening to and responding to customer needs. Happier CSRs do indeed result in happier customers.

  • Process Improvement for Claims Processing – Simplify Claims Processing to Reduce Admin Costs - The name of the game is efficiency. Processing claims faster will allow you to lower Admin costs in so many ways – you benefit from increased capacity, reduced FTEs, minimized Prompt Pay penalties and interest… the list goes on. And now there is a proven way to automate claims processing that delivers unprecedented performance. During this webinar our speakers will talk about automated claims processing and other performance improvements that can revolutionize Claims Processing and other Back Office processes.

  • Building the ROI Case for Your Insurance Process Improvement Project - The process of getting executive approval for a quality project can be a rigorous, time-consuming exercise. During this web seminar we will address effective ways to gain the support of all the important stake-holders.

CRM Optimization Webinars

Other Webinars

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