M&I discussion of how they evaluated, implemented, developed and deployed OpenSpan solutions into their front office and back office workers. Marshall & Ilsley, a diversified financial services company based in Wisconsin, provides comprehensive financial products and services and unparalleled customer service to personal, business, corporate and institutional customers nationwide.

M&I discusses their unique teller solution built with OpenSpan and Salesforce. M&I tellers can quickly access customer information while the customer is at the teller window, and then discuss special offers and promotions that are available to particular customers.

M&I Collections was able to utilize OpenSpan's User Process Improvement software to create a Consolidated Customer View. Significantly reducing the need to have multiple systems and screens open at the same time.

A humorous look at how Call Center Agents spend their days. It's not your fault and It doesn't have to be this way.