OpenSpan provides solutions for Contact Centers, ERP & CRM Integration, Risk, Fraud and Compliance, BPM/BAM, etc., 
OpenSpan provides industry specific solutions for Insurance, Banking/Financial Services & Telecom. 
Case Studies
- M&I Bank: Front Line and Contact Center Bankers Get Back Office Power Through User Process Management - M&I Bank, a super-regional North American bank, improved use and control of banker platform applications resulting in "one-and-done" customer service, compliance and productivity results.
- By Automating Claim Adjustments with OpenSpan, Payer Reduces Administrative Expenses by $1.5 million Annually - With OpenSpan, they were able to rapidly build and deploy process automation solutions, without modifying any of their current systems. The automations were designed and built to emulate the exact processes followed by claim examiners, providing a positive ROI in the first year of implementation.
- Bank Back Office Speeds Fraud Resolution - A leading U.K. commercial bank doubled the number of fraud cases processed without adding staff, and ensuring data accuracy.
- Multi-national Bank Improves Customer Experience, Call Center and Back Office Operations with OpenSpan - A leading retail bank converted its branch tellers into effective sales agents by arming them with real-time up-sell offers using OpenSpan to leverage a decades-old DOS teller application, and used services to integrate 1000-plus desktops with a decision engine and back-end database.
- OpenSpan Enables Siebel for Fortune 50 Sales and Support Center - A Fortune 50 technology manufacturer used OpenSpan to integrate Siebel CRM with other enterprise applications.
- Retail Bank Accelerates Sales and Service Success With Streamlined Agent Desktop - A global financial provider reduced key credit card file matching processes from 135 to 30 seconds as part of a 7 week projects.
- Telecom Customer Care Center Saves $18m+ Annually - A leading telecommunications provider's Contact Center realized $18+ million savings within 4 months after automating processes for 14,000 desktops.
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