OpenSpan provides solutions for Contact Centers, ERP & CRM Integration, Risk, Fraud and Compliance, BPM/BAM, etc., 
OpenSpan provides industry specific solutions for Insurance, Banking/Financial Services & Telecom. 
Products
OpenSpan User Process Improvement Software
OpenSpan’s User Process Improvement software allows your company to monitor and analyze user processes with OpenSpan Desktop Analytics and/or automate user processes using OpenSpan Desktop Automation either as a standalone project or in conjunction with your current BPM and BAM software, or as part of your Six Sigma initiatives. Our products fall into two categories, User Process Monitoring & Anaylsis and User Process Automation.
OpenSpan Products
Desktop Components
OpenSpan Desktop Analytics
OpenSpan Desktop Analytics is a lightweight runtime desktop agent that passively and securely collects desktop events. By capturing information about user activity, OpenSpan Desktop Analytics provides unprecedented visibility into how your users interact with individual software applications, and how they perform processes that span multiple applications.
OpenSpan Desktop Automation
OpenSpan Desktop Automation is a lightweight runtime desktop agent that executes the process automation functionality that can be built in the OpenSpan Studio development environment.
Server-Side Components
OpenSpan Desktop Analytics Collection Service
OpenSpan Desktop Analytics Collection Service complements the OpenSpan Desktop Analytics client by collecting events and storing them in a database.
OpenSpan Automation Broker
OpenSpan Automation Broker is an optional server-side component that allows IT organizations to deploy solutions as services in a server environment, instead of across enterprise desktops.
Development Environment
OpenSpan Studio
OpenSpan Studio is a highly intuitive visual design environment. It enables a developer to identify which application events should be monitored, and to rapidly build automation solutions to improve the productivity of business users. OpenSpan Studio is available as a free, downloadable integrated development environment.
OpenSpan also offers the OpenSpan Plug-In for Visual Studio for developers who prefer to work inside Microsoft® Visual Studio.®
