Accenture and OpenSpan have teamed on many Global 2000 contact center projects to improve productivity and enhance customer service by streamlining the agent desktop. The Accenture Integrated Desktop and OpenSpan Platform solution have now been deployed to more than 35,000 enterprise desktops resulting in decreased average handling times, improved first call resolution rates and increased up-sell and cross-sell revenues. Read More...

Aspect Software and OpenSpan have partnered to help contact centers gain insight into overall agent performance. OpenSpan extends Aspect's PerformanceEdge™ quality management applications – such as screen capture and call tagging – to record all back-office interactions with applications across the enterprise and thus create actionable plans to enhance productivity, performance and the overall customer experience. Read More...

Deloitte Consulting LLP is a leader in developing and implementing business improvement strategies for insurance companies. Combining deep industry knowledge with business, operations and technology, we partner with our clients to deliver competitive strategies that differentiate them in the marketplace, and position them for profitable growth. By aligning technology capabilities with business goals, we help IT executives envision the possibilities, harness technology and demonstrate value to their companies. With expertise across a range of disciplines, Deloitte Consulting supports IT executives in their role as business leaders. Our technology integration practice helps clients' IT organizations solve business challenges through the integration of technology - as discrete services and/or comprehensive solutions. Our capabilities include development, enterprise connection, enterprise systems management and security, network and architecture services. Please visit www.deloitte.com for more details.

The world's largest enterprises trust IBM to deliver significant ROI for their businesses and so OpenSpan, as an IBM Advanced Partner with multiple business relationships with across numerous IBM business units, is committed to ensuring that our software plays a key role in helping IBM software and services deliver the highest possible value in terms of increased productivity for IBM clients. Read More...

Founded in 2004, Über Operations is an award-winning provider of health care IT services due in part to their exclusive IT resources, their creativity, and hard work. Their goal is to provide the highest quality in software solutions and to find and work with the best IT professionals in the industry. Über Operations provides the data integration and information exchange services for many private and public health organizations nationwide. www.uberops.com