1st Touch, based in Southampton UK, has enabled dozens of field workforce-based organisations to embrace new mobile technologies and so achieve significant savings, greater productivity and more cost-effective use of resources. 1st Touch Mobile delivers clear and unique benefits. Read More...

Accenture and OpenSpan have teamed on many Global 2000 contact center projects to improve productivity and enhance customer service by streamlining the agent desktop. The Accenture Integrated Desktop and OpenSpan Platform solution have now been deployed to more than 35,000 enterprise desktops resulting in decreased average handling times, improved first call resolution rates and increased up-sell and cross-sell revenues. Read More...

Aspect Software and OpenSpan have partnered to help contact centers gain insight into overall agent performance. OpenSpan extends Aspect's PerformanceEdge™ quality management applications – such as screen capture and call tagging – to record all back-office interactions with applications across the enterprise and thus create actionable plans to enhance productivity, performance and the overall customer experience. Read More...

Advanced 365 provides innovative outsourcing that helps customers improve operational efficiencies and enable business advantage through the quality and flexibility of its services. Advanced 365 focuses on the delivery of managed services, cloud computing, application development and Software as a Service (SaaS), utilising its application development capabilities as a unique differentiator to create exceptional business advantage for their customers. Please visit www.advancedcomputersoftware.com/365/ for more details.

CallScripter is an enhanced customer software application, designed for contact centre operations. Our current client list consists of companies from a range of industries including: Outsourcers, Financial Services, Helpdesk, Telemarketing, Internet Providers, Charities and the Public Sector. Please visit www.callscripter.com for more details.

OpenSpan is a partner in the Citrix Ready partner program, which identifies verified solutions that enhance virtualization, networking and cloud computing solutions from Citrix. Visit www.citrix.com for more details.

Clearwave's Patient Information Exchange software, kiosk and service-based solutions complement a healthcare organization's existing technology so that patient-focused processes are enhanced and information can be exchanged across disparate systems and various providers, which helps to increase ROI and improve the patient experience. Please visit www.clearwaveinc.com for more details.

CompSec specializes in providing the US Federal Government with PC, notebook, and videoconferencing security solutions. Solutions include TEMPEST, Zone, EMI/RMI, and secure (encrypted) modifications to leading COTS manufacturers such as Polycom, HP, Cisco and IBM. Please visit www.compsecinc.com for more details.

As a leader in relationship management, Convergys provides solutions that drive more value from the relationships our clients have with their customers. Managing these relationships, fostering improvement and adding value to them is how we enable organizations worldwide to improve their business performance. Please visit www.convergys.com for more details.

Deloitte Consulting LLP is a leader in developing and implementing business improvement strategies for insurance companies. Combining deep industry knowledge with business, operations and technology, we partner with our clients to deliver competitive strategies that differentiate them in the marketplace, and position them for profitable growth. By aligning technology capabilities with business goals, we help IT executives envision the possibilities, harness technology and demonstrate value to their companies. With expertise across a range of disciplines, Deloitte Consulting supports IT executives in their role as business leaders. Our technology integration practice helps clients' IT organizations solve business challenges through the integration of technology - as discrete services and/or comprehensive solutions. Our capabilities include development, enterprise connection, enterprise systems management and security, network and architecture services. Please visit www.deloitte.com for more details.

Enkata is the market and technology leader in cloud-based workforce analytics solution for service operations. Enkata's analytics-powered applications provide the intelligence and tools to systematically change the customer experience by identifying broken processes and improving employee performance. Service operations for leading global brands in financial services, insurance, consumer services, health services, retail, and more, use Enkata to optimize employee performance, front and back office processes, and self- service channels. Enkata's cloud-based solutions analyze billions of calls and transactions per year helping our customers to better service their customers. Please visit www.enkata.com for more details.

Electronic Technology Systems (ETS) are pioneers in voice recognition and synthesis technology in India. In association with Signal Research Laboratory, California, USA, ETS has developed sophisticated speech recognition, synthesis & voice processing solutions for various defence, space, telecommunication and research organizations in India. Please visit www.ets-india.com for more information.

FutureCalls is a technology and project consultancy services firm in the IT and ITES sector, serving multinational call centers, banks, educational institutions and corporations. Please visit www.futurecalls.com for more information.

GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-DemandTM, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. The company is privately-held with headquarters in Atlanta and offices in the U.K., and Australia. www.gmt.com

Grid Infocom offers a suite of solutions to help organizations perk up their existing level of services, achieve their business goals faster, derive greater value from their IT assets, thereby, transforming IT from "Business Enabler" to "Business Game Changer". What you get: Performance that is multiplied - all at an affordable cost. See www.gridinfocom.com for more information.

The world's largest enterprises trust IBM to deliver significant ROI for their businesses and so OpenSpan, as an IBM Advanced Partner with multiple business relationships with across numerous IBM business units, is committed to ensuring that our software plays a key role in helping IBM software and services deliver the highest possible value in terms of increased productivity for IBM clients. Read More...

Marketing Resultant, based in Mainz, Germany, is an OpenSpan partner focused on Call Center and CRM technology and management consulting. For more information, please visit www.marketing-resultant.de.

Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

An Oracle PartnerNetwork partner, OpenSpan enables Oracle customers to rapidly integrate Siebel CRM applications with virtually any legacy application, including Windows and other desktop-based applications. Once integrated, Siebel CRM customers can rapidly automate business process workflows across these applications. Read More...

Pegasystems, the leader in business process management and a leading provider of CRM solutions, helps organizations enhance customer loyalty, generate new business, and improve productivity. Our patented Build for Change® technology speeds the delivery of critical business solutions by directly capturing business objectives and eliminating manual programming. Pegasystems enables clients to quickly adapt to changing business conditions in order to outperform the competition. For more information, please visit us at www.pega.com.

We focus on products and processes that lead to a better customer support experience. Pinnacle's solutions and expert services converge on providing comprehensive business intelligence-data that is crucial for organizations committed to the continuous improvement of their brand through excellence in customer service. Pinnacle delivers world-class expertise via its professional services practice. Our consultants provide insight and guidance in a variety of areas, including strategic planning, call center assessments, process/work-flow optimization, business process re-engineering, performance management, statistical analysis, business modeling, labor relations, and all aspects of change management. Our deep domain knowledge and proven results sets us apart from other companies. Visit Website.

Risco Software Ltd. is a Polish software house specializing in custom software development solutions. An OpenSpan partner since 2009, Risco Software provides software development and integration solutions to customers, primarily in the financial sector. Their experts deliver OpenSpan automation solutions and professional services to the Polish division of one of the world's largest banks, and also provide extensive knowledge of business process management solutions utilizing one of the leading BPM technologies. Risco Software is a privately held company founded in 1999 in Warsaw. For more information, please visit www.riscosoftware.pl.

Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications (http://www.salesforce.com/crm) have revolutionized the way companies collaborate and communicate with their customers, including The Sales Cloud, for sales force automation and contact management; The Service Cloud, for customer service and support solutions; Chatter, for social collaboration; The Force.com platform, for custom application development; The AppExchange, the world's leading marketplace for enterprise cloud computing applications. For more information, visit www.salesforce.com. See OpenSpan on the SalesForce appexchange

SAP is the world's leading provider of business software, offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 97,000 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol "SAP." Read More...

Semafone is a unique technology solution, which allows the call – and the call recording – to continue as normal whilst the customer enters their credit card information using their phone keypad. For complete security, Semafone masks the DTMF digits entered by the caller so they cannot be heard by the call centre agent nor recorded on the call recording system. Thus protecting the organisation from agent fraud and making the contact centre PCI compliant. Learn more at www.semafone.com.

OpenSpan and Software AG recently partnered to extend Software AG's webMethods product suite to corporate desktop environments. By leveraging OpenSpan, WebMethods customers can rapidly integrate a wide range of desktop and other legacy applications, streamlining critical processes for business users. OpenSpan extends a number of leading Software AG technologies to desktop environments including BPM, composite applications, business activity monitoring, SOA and ESB, and application modernization. Read More...

Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management services including sales, customer care and technical support for Fortune 1000 companies. Stream is a trusted partner to some of the world's leading technology, computing, telecommunications, retail, entertainment/media, and financial services companies. Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries supporting more than 35 languages. Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn more about the company and its complete service offerings, please visit www.stream.com.

Since 1982, TeleTech has focused its business on progressively developing strategic business solutions for every stage of the customer life cycle. TeleTech's innovative experience with integrating customer and enterprise management solutions —coupled with world-class employees, partners, and clients—has resulted in many successes over the last three decades, and will continue to position TeleTech as the go-to partner for Global 1000 companies. Learn more at www.teletech.com.

OpenSpan and TIBCO recently announced a technology and business partnership that extends TIBCO's event-driven architecture to desktop environments. Customers of TIBCO Service-Oriented Architecture (SOA), Business Process Management (BPM) and Business Optimization solutions can now more rapidly integrate with desktop applications without requiring changes to these applications. Read More...

Triangle BPA's mission is to automate the claims processing tasks performed by humans. These tasks can be codified as business processes based on simple or complex business rules. This results in a reduction of administrative expenses and decisions that are repeatable, consistent and auditable. Utilizing a powerful Claim Control Engine™ Triangle BPA automates claim processes based on desired outcome, creating repairs in hours or days instead of weeks or months. This can be accomplished as a service in a cloud or in your environment, with minimal IS resources and no changes to your core systems. Learn more at www.trianglebpa.com.

Founded in 2004, Über Operations is an award-winning provider of health care IT services due in part to their exclusive IT resources, their creativity, and hard work. Their goal is to provide the highest quality in software solutions and to find and work with the best IT professionals in the industry. Über Operations provides the data integration and information exchange services for many private and public health organizations nationwide. www.uberops.com

Vertex is a leader in BPO, Customer Management Outsourcing and IT Services, serving over 200 clients worldwide across many sectors. Our focus is on providing value-based solutions for our clients that deliver exceptional customer experience, and do so cost effectively. www.vertexgroup.com

Westbrook Technologies provides enterprise document management software solutions for mid-market companies that need to maintain their competitive edge. The Company develops document management (Fortis), Web-imaging (Fortis PowerWeb), ERM and workflow (Fortis Inflo) software in use at thousands of customer sites in 52 countries delivered by its elite network of resellers. Businesses across every vertical market depend on our comprehensive document management solutions and use them to capture, index, store and retrieve their critical information from anywhere -- instantly and securely. Westbrook have re-branded Composite Studio as Fortis EnableIt, which enables Fortis to be integrated with their customers' line of business applications. www.westbrooktech.com.