Most financial services organizations face a similar challenge namely that their legacy applications are not easily integrated or extended to participate in Service-Oriented Architecture (SOA) deployments. The current desktop environment includes customer data scattered across multiple applications, little or no access to customer up-sell or cross-sell data, repetitive and cumbersome manual workflows and difficulty ensuring compliance for the growing number of government regulations. These challenges affect customer service and support organizations, retail bank branches and middle office processing groups.  Financial services institutions are increasingly turning to OpenSpan to help overcome these challenges.

The OpenSpan Platform enables financial services providers to rapidly integrate old and new business applications, automate time-consuming manual workflows, extend legacy applications with new business logic, build new composite applications, and service-enable legacy applications and workflows for extending SOA deployments.

Financial services organizations are benefitting from the OpenSpan Platform with:

• Improved customer service—By focusing on customers, not applications, employees get a unified view of all relevant customer data and are able to reduce hold times and expedite first-call resolution
• Positive impact to the bottom line—Productivity enhancements via automating time-consuming manual processes, improving up-selling and cross-selling performance and reducing training times and costs
• Reduced risk—Enhanced applications and workflows ensure compliance with government regulations by adding audit trails and logs
• Data integrity—Applications can be extended with data validation logic and manual data entry tasks can be automated to ensure data is populated accurately across applications
• Compliance adherence – extend legacy business applications or workflows across applications to ensure compliance with corporate, customer or government mandates
• Extends SOA to the desktop—OpenSpan delivers a way for SOA-based services to be consumed by both existing legacy applications as well as new composite applications, which expedites ROI gains for SOA deployments