The OpenSpan Platform CCF 2008 Edition has been specifically designed to operate with Microsoft’s Customer Care Framework (CCF) 2008. OpenSpan enables a wider range of applications, including Java, host, custom-built and closed legacy applications to participate in Microsoft CCF 2008 solutions.

Developed with assistance from Microsoft, the OpenSpan Platform for CCF 2008 helps to further optimize the customer experience by arming employees with an integrated desktop that automates critical business processes and provides rapid access to vital customer information.

“In today’s complex customer care environments, the integration of new and legacy applications and the automation of business processes across these applications is absolutely essential for enabling customer care representatives to deliver a quality customer experience,” said Vish Thirumurthy, group manager of Customer Care, Industry Solutions Group for Microsoft. “Ultimately, our relationship with OpenSpan enables us to quickly and accurately deliver information to service representatives, improve operating efficiency and deliver an enhanced, more consistent customer experience.”

The OpenSpan Platform CCF 2008 Edition enables you to:

• Integrate virtually any type of applications
• Automate business processes within or across applications
• Extend legacy applications by adding new business logic

In addition, there are a number of CCF 2008-specific integration, configuration, testing and deployment tools and samples that expedite participation within Microsoft CCF 2008 implementations.