As a leader in desktop integration and end user productivity, OpenSpan aligns with industry-leading companies to extend our company's reach and broaden our solution offerings that benefit our customers' business.

OpenSpan has developed the following alliances:

Microsoft's Customer Care Framework (CCF) is a modular XML Web Services architecture for rapid development and deployment of contact center solutions. Service Providers can transform and expand their call center operations to reduce costs while improving the quality of their customer service, CCF increases call center agent productivity by prefetching customer information and sharing it in smart ways between different applications, dramatically cutting the time agents must spend searching for and entering data to complete a call. www.microsoft.com/serviceproviders/solutions/ccf.mspx

Accenture is a global management consulting, technology services and outsourcing company.  Accenture has a proven track record of helping leading companies in a variety of industries to implement customer service solutions that empower contact center agents to serve and sell more effectively, reducing data entry errors and increasing productivity. One of the key elements of these solutions is the ability to efficiently integrate customer information systems at the desktop level, and Accenture has named OpenSpan’s unique surface integration™ technology as their preferred solution for desktop integration. OpenSpan’s unique non-invasive method of automating and empowering existing applications, without requiring modification of the underlying applications, enables Accenture to rapidly and cost-effectively integrate call center applications as a critical part of their high performance solutions. OpenSpan’s integration technology is at work in many key Accenture Contact Center Framework implementations. www.accenture.com.

Aspect Software is the world's largest company solely focused on the contact center industry. The company is dedicated to providing proven, innovative products and services that enable companies to achieve their key business process strategies including customer service, collections, and sales and telemarketing for in-house and outsourced contact centers. Aspect offers an OpenSpan integration with their PerformanceEdge™ quality management application. The integration with OpenSpan allows Aspect Software to extend Aspect® Quality Management™ functionality -- such as screen capture and call tagging – to record all back-office interactions with applications across the enterprise, helping companies gain insight into overall agent performance and create actionable plans to enhance productivity, performance and the customer experience..
www.aspect.com.

Avanade is a global IT consultancy dedicated to using the Microsoft platform to help enterprises achieve profitable growth. Through proven solutions that extend Microsoft products, Avanade helps enterprises increase revenue, reduce costs, and reinvest in innovation to gain competitive advantage. Our unique connections with Accenture and Microsoft enhance our ability to deliver effective mission-critical solutions for organizations in all industries. A joint venture between Accenture and Microsoft, Avanade was formed to merge the strengths of both companies – Accenture’s consulting and Microsoft’s technology expertise – into a single company. Avanade is privately held. Please visit www.avanade.com for more details.

HCTSi is focused on transforming the way Healthcare, Government and Public sector organizations develop strategic, business and technology solutions. HCTSi has created a packaged application called ChainBuilder® using Composite Studio and offers it as a runtime solution.  By offering ChainBuilder®, plus expert IT consulting in the areas of integration and implementation, system selection, analysis and design and software development services in the areas of enterprise application integration (EAI), revenue cycle management (RCM), and supply chain management (SCM), HCTSi helps transform enterprises and frees valuable IT resources to work on strategic, mission-critical initiatives that positively affect organizations and drive bottom line performance. www.hctsi.com

Malam Team, part of the Malam-Team Group, is a major Israeli IT service provider offering a diverse range of end-to-end IT solutions to hundreds of clients and thousands of users in all market sectors while maintaining the highest international quality, service and professional standards. A public company trading on the TASE (Tel Aviv Stock Exchange), Malam Team employs 2,500 experts in diverse IT applications at the company’s and its clients’ sites throughout the country, working to meet its clients’ technological challenges and create business value for them. More information about Malam Team can be found at http://www.malamteam.com/english/index.html.

Oracle PartnerNetwork is a global business network of more than 19,500 companies who deliver innovative software solutions based on Oracle software. Through access to Oracle's premier products, education, technical services, marketing and sales support, the Oracle PartnerNetwork program provides partners with the resources they need to be successful in today's global economy. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle's position as the world's largest enterprise software company. Partners who are able to demonstrate superior product knowledge, technical expertise and a commitment to doing business with Oracle qualify for the Certified Partner levels. Oracle, JD Edwards, and PeopleSoft  are all registered trademarks of Oracle and/or its affiliates. Please visit www.oracle.com for more information.

 
Formed in 2005, Project Brokers has become a leading provider of business intelligence analytics to the financial services industry. Project Brokers’ founders believed existing BI solutions took too long to implement, did not deliver on their promises and were too expensive. They created Project Brokers to provide a rapid return on investment within days or weeks rather than the traditional months or in some cases years; to work with exciting and disruptive new BI vendors in order to lower the cost of BI such that it could become pervasive across organizations and not just the privilege of a few elites; finally, to define and refine end user requirements visually and in real time by working closely with the end user and reducing the risk of non-delivery through the use of an iterative, agile development methodology. More information about Project Brokers can be found at http://www.projectbrokers.co.uk/index.html.

Renewtek is a technical consulting firm based in Australia that specializes in helping companies develop quality innovative architectures and solutions on various platforms. Their focus is in the provision of hard-core technical skills for design and development of systems using new technology to either replace or renew (hence the name) existing applications. Renewtek is licensed to distribute OpenSpan’s desktop integration technology in Australia. By incorporating OpenSpan’s technology in their solutions, Renewtek can greatly simplify agent workflow, significantly reduce handling and training times, and allow more focus on the customer.  www.renewtek.com.

SOAdesk is a global customer interaction consulting and technology services company. SOAdesk works with its clients to help them drive significant productivity and customer satisfaction improvements. With deep industry and business process expertise and a proven track record, SOAdesk can mobilize the right people, skills and technologies to help clients improve their performance. With more than 40 engagements completed using the OpenSpan platform to deliver high performance agent desktops, SOAdesk is unsurpassed in its ability to deliver simplified and more powerful agent desktops in a matter of weeks.  SOAdesk is a Vertical Thought company and its home page is http://www.soadesk.com.

Westbrook Technologies provides enterprise document management software solutions for mid-market companies that need to maintain their competitive edge. The Company develops document management (Fortis), Web-imaging (Fortis PowerWeb), ERM and workflow (Fortis Inflo) software in use at thousands of customer sites in 52 countries delivered by its elite network of resellers. Businesses across every vertical market depend on our comprehensive document management solutions and use them to capture, index, store and retrieve their critical information from anywhere -- instantly and securely. Westbrook have re-branded Composite Studio as Fortis EnableIt, which enables Fortis to be integrated with their customers' line of business applications.  www.westbrooktech.com.

 
Workstream is a leading IT services provider for the Polish and European market. Founded in 2005, Workstream assists enterprises to deliver business process improvements by designing, developing and implementing solutions that increase the flow and accuracy of information throughout the organization. Workstream’s core competence is customer relationship management (CRM) and customer care systems implementation; delivering unique and highly valuable solutions for customers in the financial services, media, utilities and construction industries. Workstream is headquartered in Tarnowskie Góry, Poland. For more information, please visit www.workstream.pl. To read more about OpenSpan on Workstream's Polish website, please visit: www.openspan.pl .