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 Online education for the new enterprise desktop. The OpenSpan Webinar series.  
 
     
 
 
     
 
Webinars
Webinar: Enhancing the Banking Customer Experience with Desktop Automation

Enhancing the Banking Customer Experience with Desktop Automation

REPLAY NOW AVAILABLE

View the Webinar replay to learn how the OpenSpan Platform can enable you to better service your banking customers by reducing IT complexity and streamlining key banking business processes. Among the topics discussed are:

  • Arming customer service employees with a 360° view of the customer
  • Optimizing productivity by automating cumbersome business processes
  • Increasing revenues by arming employees with timely cross-selling offers
  • Simplifying tracking and reporting of marketing programs
  • Improving data accuracy and ensuring compliance
  • Minimizing training for new customer-facing employees
  • All while leveraging your existing software applications

The Webinar features a live demonstration that shows how the OpenSpan Platform can be used in a common retail banking environment.

VIEW REPLAY NOW

 
Webinar: 5 Ways to Improve Customer Service in a Down Economy

5 Ways to Improve Customer Service in a Down Economy
Presenter: Francis Carden, Founder, OpenSpan

REPLAY NOW AVAILABLE

Achieving customer care excellence in a difficult economy can be highly challenging. In today’s “do more with less” environment, it becomes increasingly important to focus on simplifying the customer interaction and improving CSR productivity without requiring new applications or increasing IT costs.

The Webinar highlighted 5 ways by which you can improve the customer experience in a highly cost effective manner. Among the topics discussed were:

  • Speeding access to customer data
  • Automating cumbersome manual processes
  • Extending existing applications to meet new business requirements
  • Optimizing user interfaces
  • Expanding self service by exposing additional business processes

This Webinar is primarily intended for IT organizations and business process analysts that support customer support organizations. A live demonstration of the OpenSpan Platform highlighting each of the areas above was included.

WATCH REPLAY

 
On-Demand Webinars

Please stay tuned for upcoming OpenSpan Webinars. In the meantime, feel free to attend any of the On-Demand Webinars below:

5 Ways to Improve Customer Service in a Down Economy
Presenter: Francis Carden, Founder, OpenSpan

Moving Applications from Desktop to Data Center
Presenter: Francis Carden, Founder, OpenSpan

Accelerating SOA Adoption in Windows Desktop Environments
Presenters: Peter Varhol, Executive Editor, Redmond Magazine and Brad Murdoch, EVP Products and Strategy, OpenSpan 

Accelerating Your SOA Strategy with OpenSpan Platform SOA Desktop Edition
Presenter: Francis Carden, Founder, OpenSpan

Optimizing Agent Productivity with Desktop Integration
Presenters: Francis Carden, Founder, OpenSpan and Erik Linask, Editor, TMC

Delivering SOA to the Front Lines
Presenter: Francis Carden, Founder, OpenSpan

Improving the Productivity of Contact Center Agents
 Presenters: Francis Carden, Founder, OpenSpan and Dr Jon Anton, Director of Research, BenchMark Portal

Driving Outsourcer Agent Productivity with Desktop Optimization
Presenters: Mike Garner, Founder and CEO, SOAdesk and Francis Carden, Founder, OpenSpan

The Last Mile of SOA
Presenters: Stephen Beckett, CTO and Founder, OpenSpan and Les Singleton, Sr. Solutions Architect, OpenSpan

The New Enterprise Desktop in Government
Presenters: Tim Bertrand, Sr. Director Sales, OpenSpan and Chad Wagner, CTO, CompSpec Inc.

Proven Strategies for Improving Agent Productivity
Presenters: Penny Reynolds, The Call Center School and Ken Brande, Afni
 
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