ATLANTA, November 14, 2007 – OpenSpan, Inc., the enabler of the New Enterprise Desktop, today announced the OpenSpan Platform for Microsoft® Customer Care Framework (CCF) 2008, providing a wider range of applications, including Java, custom-built and closed legacy applications with the ability to participate in CCF 2008 solutions. Developed through a strategic partnership with Microsoft, the OpenSpan Platform for CCF 2008 optimizes the customer experience by arming employees with an integrated desktop that automates critical business processes and provides rapid access to vital customer information.

Built on the Microsoft .NET platform, the OpenSpan Platform for CCF 2008 leverages the interactions between business applications and the Windows® operating system.  This unique integration approach enables CCF customers to integrate applications and automate business processes in a very rapid and highly repeatable fashion, and without requiring highly technical skills or access to the underlying source code.

“In today’s complex customer care environments, the integration of new and legacy applications and the automation of business processes across these applications is absolutely essential for enabling customer care representatives to deliver a quality customer experience,” said Vish Thirumurthy, group manager of Customer Care, Industry Solutions Group for Microsoft. “Ultimately, our relationship with OpenSpan enables us to quickly and accurately deliver information to service representatives, improve operating efficiency and deliver an enhanced, more consistent customer experience.”

The OpenSpan Platform for Microsoft CCF 2008 facilitates the growing need for customer care organizations to integrate their applications with an approach that is fast, flexible and scalable—but does not require heavy programming, extensive implementation services or costly rip and replace processes. The OpenSpan Platform for CCF 2008 helps customer care managers reduce call times, boost agent productivity and streamline operations.

“With some of the most demanding desktops in any enterprise, customer care operators need to access a myriad of data and applications over the course of a single customer call,” said Francis Carden, CEO of OpenSpan. “The OpenSpan Platform for CCF 2008 helps enterprises respond to the burgeoning demand for rapid integration of disparate applications on the desktop. Along with our partners, we will continue to answer the market’s demand for improved integration and automation on the enterprise desktop, helping businesses extend pre-existing applications and build new composite applications to more quickly respond to business needs.”

Availability
OpenSpan Platform for Microsoft CCF 2008 will be generally available in November 2007.

About OpenSpan, Inc.
OpenSpan is a venture-backed software organization focused on enabling the New Enterprise Desktop. Global 2000 enterprises leverage the OpenSpan Platform to integrate applications, automate business processes, extend functionality and build new composite applications in order to realize immediate value on their IT investments. OpenSpan and its partners utilize the company's unique approach to integration to accelerate service-oriented architecture (SOA) deployments and increase enterprise desktop productivity.  OpenSpan is headquartered in Alpharetta, GA. More information about OpenSpan is located online at www.openspan.com.