OpenSpan Technology Enables Rapid Desktop Integration for CCF Implementations

ATLANTA, June 27, 2005 – Microsoft's Customer Care Framework (CCF) is a modular XML Web Services architecture for rapid development and deployment of contact center solutions. Microsoft has now named OpenSpan as one of seven strategic partners whose technology, software and services help enable CCF solutions.

According to Microsoft, "CCF enables dramatic improvements in contact center efficiency by delivering better information faster to service representatives through the use of XML Web Services. In contrast to alternative approaches, CCF delivers the fastest time to solution with the best user experience providing mission critical web Services in half the time."

OpenSpan’s surface integration™ technology is a key component in this rapid delivery, providing a non-invasive, non-programmatic integration solution for legacy applications running on the Windows desktop. OpenSpan’s Composite Studio provides a graphical modeling environment that shows all applications in a consistent representation regardless of underlying technology. In this way, coupled with its CCF Adapter, Composite Studio allows teams to automate, control and share data between disparate applications, with little to no programming. This approach significantly reduces costs and time to delivery, at the same time enabling organizations to continue to reap the rewards of their initial technology investments.

About CCF
The CCF is based on the Microsoft .NET Framework and Windows Server System, representing Microsoft’s commitment to providing the broadest, most advanced, and complementary set of technologies for building enterprise IT infrastructures. CCF is the synthesis of this value proposition. The combined capabilities of CCF, made possible by Visual Studio .NET, BizTalk Server 2004, SQL Server 2000, and Host Integration Server 2004 provide an incomparable development and run-time environment for creating effective and feature-rich contact center and customer self-service applications that can meet and exceed the demanding operational criteria of telecommunication service providers. For more information, visit www.microsoft.com/ccf.

About OpenSpan
OpenSpan provides a solution to the growing need for Contact Centers to integrate their applications in a way that is powerful, fast, flexible and scalable—but does not require heavy programming and extensive implementation services. OpenSpan solutions help Contact Center managers reduce call times, boost productivity and streamline operations. OpenSpan’s automation solutions can be created and deployed in a fraction of the time and cost of traditional integration techniques. For more information, visit www.openspansoftware.com.