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OpenSpan CEO Francis Carden to Discuss Leveraging SOA and Web Services to Enhance Call Center Productivity at IP Communications Industry’s Leading Event ATLANTA, January 14, 2008 — OpenSpan, Inc., the enabler of the New Enterprise Desktop, today announced that OpenSpan CEO Francis Carden will present a session titled, “The Birth of the New Enterprise Desktop” at TMC’s INTERNET TELEPHONY® Conference & EXPO East 2008, January 23 - 25 at the Miami Beach Convention Center in Miami, Florida. “Call centers today are under a great deal of pressure to enhance employee productivity at the desktop level,” said Carden. “Unfortunately, too many organizations are limited by the old method of cutting and pasting data from one application to the next, an error-prone habit that squanders precious seconds. The call center industry is now ready for the new enterprise desktop, one that dramatically simplifies application integration, business process automation and composite application building processes to drive productivity improvements for customer-facing employees.” INTERNET TELEPHONY Conference & EXPO is the world’s largest and best-attended IP Communications trade show. Last year’s east coast event, drew more than 7,000 buyers and sellers of IP Communications products and services. The upcoming show in January will be the 17th INTERNET TELEPHONY Conference & EXPO, and TMC projects total attendance to exceed 7,500. “We are very pleased that Mr. Carden will be participating in this year’s show,” said TMC president and conference chairman, Rich Tehrani. “OpenSpan is widely recognized and respected as an industry leader, and I am confident that our attendees will appreciate and value the opportunity to hear his perspective on how the new enterprise desktop paradigm can increase overall call center efficiency. Over the past twelve months, widespread deployment of IP Communications services by global service providers, businesses and governments has reinforced that this exciting technology is a viable, cost-effective communications solution. As a result, we are seeing a significant number of senior-level executives attending INTERNET TELEPHONY Conference & EXPO as a means of learning about the technology so they too can take advantage of its benefits.” About TMC Technology Marketing Corporation (TMC) publishes Customer Inter@ction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 5,200 most visited Web sites in the world by alexa.com*, TMCnet serves three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference and Green Technology World Conference. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) For more information about TMC, visit www.tmcnet.com. About OpenSpan, Inc. OpenSpan is a venture-backed software organization focused on enabling the New Enterprise Desktop. Global 1000 enterprises leverage the OpenSpan Platform to integrate applications, automate business processes, extend functionality and build new composite applications in order to realize immediate value on their IT investments. OpenSpan and its partners utilize the company's unique approach to integration to accelerate service-oriented architecture (SOA) deployments and increase enterprise desktop productivity. OpenSpan is headquartered in Alpharetta, GA. More information about OpenSpan is located online at www.openspan.com.
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