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International Corporations Seek to Improve Customer Service, Reduce Risk and Achieve Measurable Impact to Bottom Line NEW YORK CITY, SOA on Wall Street, February 11, 2008 – OpenSpan, Inc., the enabler of the New Enterprise Desktop, today announced that five of the top 100 largest banking and diversified financial providers in the Forbes Global 2000 have chosen the OpenSpan Platform to rapidly integrate, automate and extend applications across the enterprise desktop. The banks and other financial services organizations are turning to OpenSpan to improve customer service, reduce risk and achieve measurable impact to their bottom lines – all with a technology that complements their current IT strategies. Financial services organizations are often saddled with legacy applications that are not easily integrated or extended, which makes it difficult for these applications to participate in Service-Oriented Architecture (SOA) deployments. The current desktop environment includes customer data scattered across multiple applications, little or no access to customer up-sell or cross-sell data, repetitive and cumbersome manual workflows and difficulty ensuring compliance for the growing number of government regulations. These challenges affect customer service and support organizations, retail bank branches and middle office processing groups. “The OpenSpan Platform enables financial services providers to implement a new enterprise desktop environment whereby legacy applications can be rapidly integrated and extended to drive employee productivity gains and support SOA deployments aimed at improving business agility,” said Francis Carden, CEO of OpenSpan. “Our financial customers are leveraging OpenSpan to improve customer service, eliminate time-consuming manual processes to drive productivity gains, increase cross- and up-selling revenues and ensure compliance.” Financial services organizations have benefited from the OpenSpan Platform with: - Improved customer service—By focusing on customers, not applications, employees get a unified view of all relevant customer data and are able to reduce hold times and expedite first-call resolution.
- Positive impact to the bottom line—Productivity enhancements via automating time-consuming manual processes improve up-selling and cross-selling performance and reduce training times and costs.
- Reduced risk—Enhanced applications and workflows ensure compliance with government regulations by adding audit trails and logs.
- Data integrity—Applications can be extended with data validation logic and manual data entry tasks can be automated to ensure data is populated accurately across applications.
- Extend SOA to the desktop—OpenSpan delivers a way for SOA-based services to be consumed by both existing legacy applications as well as new composite applications, which expedites ROI gains for SOA deployments.
Shepherd Chartered Surveyors Cuts Operating Costs by 12 Percent
In the U.K., Shepherd Chartered Surveyors, a provider of residential and commercial appraisals for banks and other lending institutions, improved efficiency and streamlined lender communications after deploying the OpenSpan Platform to integrate multiple “closed” legacy applications for which no API was available. See press release: “Shepherd Chartered Surveyors Selects OpenSpan to Streamline Business Processes across Desktops: OpenSpan Platform Enables Shepherd to Reduce Operating Costs by 12 Percent” at http://www.openspan.com/AboutUs/PR-080122.asp The OpenSpan Platform is the industry’s only software platform that transcends traditional server and user interface integration technologies by leveraging the interactions between applications and the underlying operating system. This dramatically simplifies the integration process across both legacy and modern application platforms, including Web services. It also allows enterprises to build business process automations that span multiple environments, including desktop applications. About OpenSpan, Inc.
Global 2000 enterprises leverage the OpenSpan Platform to integrate applications, automate business processes, extend functionality and build new composite applications in order to realize immediate value on their IT investments. OpenSpan and its partners utilize the company’s unique approach to integration to accelerate service-oriented architecture (SOA) deployments and increase enterprise desktop productivity. The award-winning OpenSpan Platform received the 2007 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine as well as the 2008 Editors’ Choice Award from Redmond magazine, the authoritative, independent voice of the Microsoft IT community. A venture-backed company, OpenSpan is headquartered in Alpharetta, GA. More information about OpenSpan is located online at www.openspan.com.
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