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Release Date: March 23, 2006 Afni, Inc. is a leading provider of customer interaction solutions for market leaders primarily in the communications and insurance industries. Afni has created an exclusive, superior, proprietary and unprecedented brand of interaction outsourcing called " Upsourcing®." “Openspan brings us not only a groundbreaking approach to getting at and delivering information, they bring us a team of people with ‘what if’ and ‘can do’ attitudes. The technology combined with the Openspan team has proven invaluable as Afni works to simplify life for our customer service consultants and create better experiences for the customers we serve”, said Mike Garner, Vice President Call Center Services. “Afni represents an exciting example of the power and flexibility of our technology. Outsourcers have the difficult task of needing to integrate desktop applications, but typically without access to those applications running on the desktop. Before OpenSpan it was either too costly, too complicated or not possible to integrate applications in many Contact Centers. Many of the businesses we have talked to had just given up! Our ‘NEXT-GEN’ Software Solution gives you the ability to tackle short and long-term integration projects in a fraction of the time once thought. This is a new, unique, and exciting paradigm. Never before has there been a product that provides the revolutionary combination of Rapid-Integration™, Rapid-ROI, and the exciting uniqueness of Recurring-ROI”, said Michael H. Kent, Vice President of Sales & Marketing for OpenSpan, Inc. “In very real terms, OpenSpan – its people and its technology, is helping us deliver more value to our clients in the form of more dollars sold, collected or saved on each and every customer interaction we handle”, Mike Garner, Vice President Call Center Services. About Afni, Inc. -
Since 1936, Afni has been providing clients from the nation’s leading companies with a variety of customer interaction services. Most recently, our customized Upsourcing® solutions have been revolutionizing a variety of industries. The experts at Afni understand that your success is dependent upon our understanding of your corporate culture and goals, and that our mutual success is linked directly to a close partnership. ( http://www.afniupsourcing.com) Afni creates individual, successful solutions based upon understanding your corporate objectives, philosophies, and culture. When Afni manages your customers, we handle them as you would with the kind of respect and service level they expect from you. About OpenSpan, Inc.
OpenSpan, an Atlanta based software company, is the pioneer of Surface Integration™ - an innovative approach to desktop integration. OpenSpan's flagship product Composite Studio fully enables rapid integration and automation between applications, without programming, and at a fraction of the cost and time of any other solution. Composite Studio is a visual design environment that allows both IT and domain experts to optimize the existing functionality and any interactions between desktop applications, regardless of their ownership and origin (Windows, web, legacy/host, Java, etc). Solutions can be generated in minutes in order to improve productivity, streamline business processes, reduce costs, improve customer service, and enable tighter integration with partners and customers. For more information, visit (www.openspan.com )
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