OpenSpan Technology Key Component of Contact Center Integration Solution

ALPHARETTA, GA, May 2, 2005 – As one of the world’s most experienced integrators, Accenture has helped many leading companies make the most of their contact center resources through desktop integration of supporting applications. Recently, they named OpenSpan’s integration technology as a preferred component of their contact center integration solutions.

Accenture has a proven track record of helping leading companies in a variety of industries to implement customer service solutions that empower contact center agents to serve and sell more effectively, reducing data entry errors and increasing productivity. One of the key elements of these solutions is the ability to efficiently integrate customer information systems at the desktop level, and Accenture has named OpenSpan’s unique surface integration™ technology as their preferred solution for desktop integration.

OpenSpan’s unique non-invasive method of automating and empowering existing applications, without requiring modification of the underlying applications, enables Accenture to rapidly and cost-effectively integrate call center applications as a critical part of their high performance solutions. OpenSpan’s integration technology is at work in many key Accenture Contact Center Framework implementations.

About OpenSpan
OpenSpan provides a solution to the growing need for Contact Centers to integrate their applications in a way that is powerful, fast, flexible and scalable—but does not require heavy programming and extensive implementation services. OpenSpan solutions help Contact Center managers reduce call times, boost productivity and streamline operations. OpenSpan’s automation solutions can be created and deployed in a fraction of the time and cost of traditional integration techniques. For more information, visit www.openspansoftware.com.

About Accenture
Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance. With more than 110,000 people in 48 countries, the company generated net revenues of US$13.67 billion for the fiscal year ended Aug. 31, 2004. Its home page is http://www.accenture.com.