OpenSpan, Inc. is a leading provider of application integration and automation software for the enterprise. OpenSpan enables Global 2000 enterprises to dramatically improve productivity of their employees by providing a simplified way in which to integrate data between applications, build automations to replace manual tasks, extend functionality of existing legacy applications, and build new composite applications that provide a single dashboard interface that spans multiple applications.

OPENSPAN CUSTOMER SUPPORT ENGINEER

OpenSpan is looking to hire a Customer Support Engineer to handle the following responsibilties:

• Account support related to the implementation, deployment and usage of Openspan Studio™ and Openspan Integrator.
• Update and maintain product knowledge base for internal and customer/partner reference.
• Management of Customer  issues for priorities, escalation, and resolution.
• Share responsibility for phone support during non-business hours
• Performs all other required duties

REQUIRED SKILLS AND EXPERIENCE

People Skills

• Using appropriate interpersonal styles and methods to guide individuals in the use of the     Openspan Studio™ product
• Deal effectively with people in positive and negative situations
• Work with the customer on coordinating all necessary equipment

Motivation

• The degree to which the work itself is personally satisfying
• Constant change flexibility is key
• Must be able to handle many tasks at once and function under pressure
• Be challenged by obstacles; good problem-solver
• Non - Standard Hours
• Ability to handle objections
  

Communications

• Expressing ideas effectively in individual and group situations
• Convey Openspan process changes to the customer as needed
• Communicate requirements to senior management
  

Tolerance for Stress

• Maintain stable performance under pressure
• Manage daily workflow
• Need to deal with difficult users
  

Technical

• Software, minimum of one year hands-on experience.
• Working knowledge of .NET programming methodology is a must
• Must understand basics of object oriented programming and design
• Familiarity with .NET design and component architectures preferred
• Working knowledge of SQL is required. Specific familiarity with MSSQL and Oracle RDBMSs is desirable, including stored procedure syntax in both environments
• Excellent troubleshooting, reasoning, design, and risk assessment skills
• Excellent working knowledge of Microsoft Windows XP , 2000 and 2003 operating systems is a must
• Microsoft Office Suite of Applications
• Working knowledge of call center applications and environment is desirable

Education/Experience

• BS degree in Computer Science or related technical engineering degree, or equivalent industry experience

OpenSpan offers a casual, yet professional workplace, a competitive salary and benefits plan, and is centrally-located in a desirable North Atlanta location.

If you would like to be considered for this position, please forward your resume to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .