TCIM Selects OpenSpan to Deliver High-Quality Customer Satisfaction

ATLANTA, GA—February 9, 2010–OpenSpan, Inc., a leader in personal workflow management software, today announced that TCIM Services, Inc., a leader in international contact center services, has joined the OpenSpan Business Process Outsourcing (BPO) Partner Program to enhance its flexible contact center solutions and generate productivity improvements for TCIM clients.

With nearly 4,000 associates, TCIM manages a wide range of customer care, acquisition/loyalty and provisioning programs in multiple locations–domestic and off-shore. OpenSpan software enables TCIM associates to be more productive by automating time-consuming manual tasks, reducing the number of user interfaces required to service customers and streamlining the process for logging into and switching among applications.

"At TCIM, we pride ourselves on exceptional quality and performance," said Scott von Kleeck, chief information officer, TCIM Services. "We need to continually innovate in order to exceed our customers' expectations in areas such as sales performance, service levels, quality, reporting, productivity and care-related functions. Through the use of OpenSpan, we will further improve our agents' productivity, call response time, customer interactions and reliable service delivery."

As a Certified OpenSpan Systems Integrator Partner, TCIM, with its more than 21 years of experience and support of millions of customer contacts monthly, will also market, integrate and support the OpenSpan Platform. This enables TCIM to enhance and streamline unique, customized client solutions for customer interaction.

"BPO providers typically face the same desktop complexity issues as internal contact center organizations, with the added challenge of having little or no control over many of the core business applications their agents are required to use," said Eric Musser, CEO, OpenSpan. "BPO providers are increasingly selecting OpenSpan to streamline agent desktops in order to drive productivity enhancements and improve service levels for both their clients and their clients' customers."

About TCIM Services

Founded in 1988, TCIM Services, Inc., an industry leading contact center agency, is committed to delivering superior quality, performance and secure customer interaction for Fortune 500 customers. With close to 4,000 associates the company manages a wide range of customer support, acquisition/loyalty and provisioning programs throughout the United States and the Philippines. As a woman-owned business and America's first contact center to earn the prestigious ISO 9000 Certification, TCIM has set new standards for the industry providing innovative, scalable, flexible and customized contact center solutions for companies who demand excellence. For more information, please visit http://www.tcim.com.

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