OpenSpan provides solutions for Contact Centers, ERP & CRM Integration, Risk, Fraud and Compliance, BPM/BAM, etc., 
OpenSpan provides industry specific solutions for Insurance, Banking/Financial Services & Telecom. 
OpenSpan Events Extends BI, BAM and BPM to the Desktop
Provides Visibility and Auditing Capabilities for Windows and Legacy Applications without Requiring APIs or Access to Source Code
ATLANTA, GA–May 27, 2009–OpenSpan, Inc., a leader in business user productivity software, today announced OpenSpan Events, a real-time, lightweight service that passively and securely collects previously inaccessible user events from desktop and other legacy applications. OpenSpan Events enables organizations to generate real-time compliance alerts and notifications, interface with enterprise BPM and BAM systems, and perform detailed user and process performance analytics with standard Business Intelligence (BI) and reporting tools. As a result, organizations can improve business performance and reduce costs by increasing visibility and control over user-driven business processes.
OpenSpan Events enables applications to track and report critical user events occurring within the application or across a workflow involving multiple applications. It is an ideal solution for organizations and business process consultants focused on improving business productivity. Additionally, OpenSpan Events can be used to extend applications with new auditing and compliance functionality, making it an ideal solution for enterprise compliance officers. Independent software vendors (ISVs) and their eco-systems of integrators and consultants can rely on OpenSpan Events to enhance visibility and control over business user activity within their applications.
Highly configurable, OpenSpan Events can monitor a wide range of events including compliance violations, business process status, workflow duration, application or user errors and user-defined transactions. Custom alerts can also be triggered for defined activities, such as the copy-and-pasting of private data or other compliance violations.
Key features of OpenSpan Events include:
Business Visibility: OpenSpan Events provides total visibility into business processes that require human workflows. Traditional BPM systems can alert business users to a required workflow, but have limited or no visibility into the status of the workflow until it is completed. With OpenSpan Events, organizations can monitor user interactions with desktop applications and feed this event data into BPM and BAM systems.
Compliance and Audit: OpenSpan Events enables organizations and independent software vendors to add auditing capabilities to virtually any application, without requiring access to source code. It's an ideal solution for auditing workflows that span multiple applications and generating real-time alerts for compliance violations by business users. For example, a financial services company can generate compliance alerts whenever a business user incorrectly adjusts a customer's credit limit.
Desktop Event Monitoring: OpenSpan Events captures data across any desktop or legacy application in real time. This information can then be fed into leading BI, BAM or other analysis products to gain a better understanding of user activity and to identify bottlenecks within key business processes. By logging composite events that span multiple applications and ignoring irrelevant events, OpenSpan Events delivers required granularity so that organizations can capture and report productivity metrics.
Supports Virtually Any Application: OpenSpan Events supports virtually any packaged or custom-built application, even closed legacy applications previously outside the scope of BAM, BI and BPM systems. Among the applications supported are:
- CRM applications including Amdocs/Clarify, Microsoft Dynamics, Oracle Siebel, salesforce.com and other popular CRM applications;
- Other packaged applications including SAP (R/3 and Web) and Oracle applications;
- Web and Software-as-a-Service (SaaS) applications;
- Windows-based applications written in Visual Basic, C, C++, C#, PowerBuilder and other popular programming languages;
- Host / mainframe applications;
- Java-based applications;
- Desktop productivity suites including Microsoft Office and Lotus Notes; and
- Virtualized applications including applications streamed by Citrix.
"OpenSpan Events is designed to improve visibility into user-driven business process workflows and to easily add compliance and auditing controls to any application," said Eric Musser, CEO, OpenSpan. "This is the first solution of its kind to address desktop, closed and custom-built applications typically inaccessible to business process management and analytical solutions."
OpenSpan will be demonstrating OpenSpan Events as part of a free webinar available to the public on June 10 from 2-3 p.m. EDT. To register for the webinar, please go to www.openspan.com/webinars.
Pricing and Availability
OpenSpan Events will be available in June 2009 for $99.00 per seat. To view an on-demand video demonstration of OpenSpan Events, please go to
www.openspan.com/products/openspanevents.
About OpenSpan, Inc.
Global 2000 enterprises leverage the OpenSpan Platform to integrate applications, service-enable legacy systems, automate business processes, extend functionality and build new composite applications in order to realize immediate value on their IT investments. OpenSpan is now deployed on more than 100,000 enterprise desktops, helping customers accelerate service-oriented architecture (SOA) projects and increase enterprise desktop productivity. The OpenSpan Platform will support more than one billion customer support calls in 2009, saving organizations more than $100 million. A venture-backed company, OpenSpan is headquartered in Alpharetta, GA. More information about OpenSpan is located online atwww.openspan.com.
See archived press releases from OpenSpan below.
