Company Overview

OpenSpan® provides Desktop Analytics and Desktop Automation software that enables Global 2000 organizations to improve user processes for greater productivity. With OpenSpan Desktop Analytics™ , these organizations collect user activity data from the desktops of front line and back-office workers to discover how users interact with their applications as they work. They analyze this data to measure productivity, pinpoint inefficiencies and identify compliance gaps. Then they use OpenSpan Desktop Automation™ to improve user processes, often by simplifying the user interface, automating manual tasks, or providing contextual on-screen guidance during critical processes. The resulting process improvements can often be tied directly to increased revenue, elevated customer and employee satisfaction, improved compliance and lowered operations costs related to training and errors.

Used on the desktops of more than 200,000 front- and back-office workers representing virtually every industry, OpenSpan impacts more than one billion customer contacts each year.

Recognition

OpenSpan has been honored with many important industry awards, including:

	2011 "Hot Vendor" rating in the Ventana Research Value Index for Customer Experience Management: Agent Desktop
	2010 Communications Solutions Product of the Year
	2010 MIT CIO Symposium Innovation Showcase Finalist
	2008 SIIA CODiE Award for Software Newcomer of the Year
	Gartner Cool Vendor Award
	Redmond Magazine Editors' Choice Award 2008
	TMC Labs Innovation Award Winner 2007
	CRN Emerging Tech Award 2007
	Customer Interaction Solutions Product of the Year 2007

OpenSpan is a venture-backed software company headquartered in Alpharetta, Georgia.

To learn more about OpenSpan's User Process Management products, please visit the Products section or Contact Us directly.