OpenSpan Partner Solutions

OpenSpan works closely with a number of leading technology and solutions providers to enable one or more of the following:

• Rapid integration of partner applications with desktop and other legacy applications
• Automation of workflows that span partner applications and other client applications
• Extend the value of partner solutions to desktop environments
• Provide user desktop events to partner applications

Accenture and OpenSpan have teamed on many Global 2000 contact center projects to improve productivity and enhance customer service by streamlining the agent desktop. The Accenture Integrated Desktop and OpenSpan Platform solution have now been deployed to more than 35,000 enterprise desktops resulting in decreased average handling times, improved first call resolution rates and increased up-sell and cross-sell revenues. Read More...

OpenSpan and TIBCO recently announced a technology and business partnership that extends TIBCO's event-driven architecture to desktop environments. Customers of TIBCO Service-Oriented Architecture (SOA), Business Process Management (BPM) and Business Optimization solutions can now more rapidly integrate with desktop applications without requiring changes to these applications. Read More...

OpenSpan and Software AG recently partnered to extend Software AG's webMethods product suite to corporate desktop environments. By leveraging OpenSpan, WebMethods customers can rapidly integrate a wide range of desktop and other legacy applications, streamlining critical processes for business users. OpenSpan extends a number of leading Software AG technologies to desktop environments including BPM, composite applications, business activity monitoring, SOA and ESB, and application modernization. Read More...

An IBM Advanced Business Partner, OpenSpan recently announced the OpenSpan Windows Container for IBM Lotus, which extends IBM Lotus Notes (versions 8.5+) and IBM Lotus Expeditor (versions 6.2+) to integrate and automate applications not currently supported by IBM Lotus Expeditor, including native Windows desktop applications. Read More...

Aspect Software and OpenSpan have partnered to help contact centers gain insight into overall agent performance. OpenSpan extends Aspect's PerformanceEdge™ quality management applications – such as screen capture and call tagging – to record all back-office interactions with applications across the enterprise and thus create actionable plans to enhance productivity, performance and the overall customer experience. Read More...

An Oracle PartnerNetwork partner, OpenSpan enables Oracle customers to rapidly integrate Siebel CRM applications with virtually any legacy application, including Windows and other desktop-based applications. Once integrated, Siebel CRM customers can rapidly automate business process workflows across these applications. Read More...