OpenSpan Partner SolutionsOpenSpan works closely with a number of leading technology and solutions providers to enable one or more of the following:
 Accenture and OpenSpan have teamed on many Global 2000 contact center projects to improve productivity and enhance customer service by streamlining the agent desktop. The Accenture Integrated Desktop and OpenSpan Platform solution have now been deployed to more than 35,000 enterprise desktops resulting in decreased average handling times, improved first call resolution rates and increased up-sell and cross-sell revenues. Read More...  OpenSpan and TIBCO recently announced a technology and business partnership that extends TIBCO's event-driven architecture to desktop environments. Customers of TIBCO Service-Oriented Architecture (SOA), Business Process Management (BPM) and Business Optimization solutions can now more rapidly integrate with desktop applications without requiring changes to these applications. Read More...  OpenSpan and Software AG recently partnered to extend Software AG's webMethods product suite to corporate desktop environments. By leveraging OpenSpan, WebMethods customers can rapidly integrate a wide range of desktop and other legacy applications, streamlining critical processes for business users. OpenSpan extends a number of leading Software AG technologies to desktop environments including BPM, composite applications, business activity monitoring, SOA and ESB, and application modernization. Read More...  An IBM Advanced Business Partner, OpenSpan recently announced the OpenSpan Windows Container for IBM Lotus, which extends IBM Lotus Notes (versions 8.5+) and IBM Lotus Expeditor (versions 6.2+) to integrate and automate applications not currently supported by IBM Lotus Expeditor, including native Windows desktop applications. Read More...  Aspect Software and OpenSpan have partnered to help contact centers gain insight into overall agent performance. OpenSpan extends Aspect's PerformanceEdge™ quality management applications – such as screen capture and call tagging – to record all back-office interactions with applications across the enterprise and thus create actionable plans to enhance productivity, performance and the overall customer experience. Read More...  An Oracle PartnerNetwork partner, OpenSpan enables Oracle customers to rapidly integrate Siebel CRM applications with virtually any legacy application, including Windows and other desktop-based applications. Once integrated, Siebel CRM customers can rapidly automate business process workflows across these applications. Read More... |
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The process of developing a meaningful set of Web services for use in a Services…
Let's face it, the multitude of applications used within your organization today…
The difficult global economic conditions have brought additional focus to a numb…
Time-to-Value: SOA projects often can be measured in
years; postponing benefits…
Today's contact centers are under pressure to deliver high
quality customer ser…
Despite continued adoption of Service-Oriented Architectures
(SOA), enterprise …
The client estimates that 60% of their employees are in front-line customer-faci…
The bank's back office processes continuous transaction fraud alerts for debit c…
This bank felt it could improve customer service and sales returns of its sales …
OpenSpan Platform v4.0 Nominated as Best Business Productivity Solution, …OpenSpan Becomes IBM Advanced Business Partner; New Product to Extend Lo…
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Business Process Improvement for Contact Centers 5 Ways to Improve Customer S… 5 Ways to Improve Customer Service in a Down Economy Emergence of the Unified Ag… Emergence of the Unified Agent Desktop in the Contact Center Industry view more >>  Sign up for the OpenSpan Newsletter. 
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