OpenSpan for Financial Services – Retail Banks

OpenSpan streamlines the desktop to improve the productivity of bank tellers and other customer-facing staff. OpenSpan helps integrate applications, automate processes, and optimize user interfaces. With OpenSpan, time previously spent toggling between applications and manually performing repetitive processes is replaced with directly engaging the customer providing customized up-sell offers, and other business wins.

OpenSpan works with the applications you have today, and delivers ROI now. To fully grasp how powerful the OpenSpan Platform is, view one of the OpenSpan online demonstrations. You'll see the immediate productivity and customer service impact OpenSpan can have on your organization.

The OpenSpan Platform is currently deployed across a number of major retail banks around the globe to:

Create 360° customer view – by automatically accessing customer data across multiple systems and presenting to tellers or other customer-facing staff in a single unified interface.
Automate manual processes – within a single application or across a series of banking applications. With OpenSpan you can reduce copy-and-paste, synchronize customer data across multiple systems, automate login procedures, log customer events and more.
Improve up-sell performance – by delivering real-time, customized up-sell and cross-sell offers to tellers at the right time. With OpenSpan you can also capture, log and report customer acceptance or denial in real-time.

Customer Successes

These case studies highlight some of OpenSpan's key value to Retail Banks:

Download(96kb)	A major retail bank reduced its contact center's Average Handling Times (AHT) by 66%, by automating 22 steps within a key customer-facing payment process.
Download(104kb)	A leading retail bank converted its branch tellers into effective sales agents by arming them with real-time up-sell offers using OpenSpan to leverage a decades-old DOS teller application, and used services to integrate 1000-plus desktops with a decision engine and back-end database.
Download(100kb)	A global financial provider reduced key credit card file matching processes from 135 to 30 seconds as part of a 7 week projects.
Download(98kb)	A leading U.K. commercial bank doubled the number of fraud cases processed without adding staff, and ensuring data accuracy.

Additional Articles

UK Banking "Single Customer View" / Fast Payout Requirement

To learn more about OpenSpan products and access related information, including more case studies, please see the content menus on the right side of the screen, or Contact Us.