TeleTech to Implement OpenSpan Software Platform to Increase Associate Productivity Levels Across the Globe

ATLANTA, GA and ENGLEWOOD, CO–August 11, 2009–OpenSpan, Inc., a leader in business user productivity software, today announced that TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing ("BPO") solutions, will implement the OpenSpan Platform to further enhance its high-quality customer experience solutions.

With nearly 40,000 workstations across the globe, TeleTech is a leader in delivering outstanding customer experiences and generating sales on behalf its clients. OpenSpan enables TeleTech to simplify user interfaces for internal systems and client applications, automating previously manual tasks, such as repetitive copying and pasting of data between applications. By reducing the time spent navigating between applications, TeleTech associates are more productive and better equipped to more efficiently handle customer inquiries and identify and convert sales opportunities.

"Our clients select TeleTech because our associates provide a high-quality customer experience that leads to increases in customer satisfaction levels and sales conversion rates," said Carol Kline, Chief Information Officer of TeleTech. "Adding OpenSpan to our current offerings will further increase the productivity of our associates, enabling them to deliver more value to our clients and their customers. Additionally, TeleTech can deploy its productivity enhancing solutions to boost performance for its clients' internal contact centers."

TeleTech, which handles approximately 3.5 million customer interactions in 17 countries in more than 29 languages every day, will also resell the OpenSpan Platform to its Global 1000 client base as a Certified OpenSpan Systems Integrator Partner. In addition to selling licenses, TeleTech Professional Services will offer system integrator services to assess, build, host and manage the solution set including OpenSpan on behalf of its clients.

"As a leading BPO provider, TeleTech understands the desktop complexity issues that can impact front- and back-office productivity and ultimately customer satisfaction and sales," said Eric Musser, CEO, OpenSpan. "The partnership with OpenSpan will enable TeleTech to further enhance business processes, both within their own delivery centers and as a reseller to their client organizations as well."

About TeleTech

TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. TeleTech and its subsidiaries have a 27-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. TeleTech and its subsidiaries have developed deep domain expertise and support more than 250 business process outsourcing programs serving approximately 100 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by approximately 48,000 employees utilizing 37,000 workstations across 77 delivery centers in 17 countries. For additional information, visit www.teletech.com.

About OpenSpan, Inc.

Global 2000 enterprises leverage the OpenSpan Platform to integrate applications, service-enable legacy systems, automate business processes, extend functionality and build new composite applications in order to realize immediate value on their IT investments. OpenSpan is now deployed on more than 120,000 enterprise desktops, helping customers accelerate service-oriented architecture (SOA) projects and increase enterprise desktop productivity. The OpenSpan Platform will support more than one billion customer support calls in 2009, saving organizations more than $100 million. A venture-backed company, OpenSpan is headquartered in Alpharetta, GA. More information about OpenSpan is located online at www.openspan.com.

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