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March 17-19, 2010 Customer Experience Summit
March 22-24, 2010 Executive Customer Contact Exchange
24-26 March, 2010 Oracle Collaborate 2010
April 18-22, 2010 Call Center Week and Exchange
June 14-18, 2010 Oracle OpenWorld
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Industry Articles
The process of developing a meaningful set of Web services for use in a Services…
Let's face it, the multitude of applications used within your organization today…
The difficult global economic conditions have brought additional focus to a numb…
Time-to-Value: SOA projects often can be measured in
years; postponing benefits…
Today's contact centers are under pressure to deliver high
quality customer ser…
Despite continued adoption of Service-Oriented Architectures
(SOA), enterprise …
The client estimates that 60% of their employees are in front-line customer-faci…
The bank's back office processes continuous transaction fraud alerts for debit c…
The client's Customer Care environment was a mix of Windows and Web applications…
OpenSpan Technology Key Component of Contact Center Integration So…
Companies Can Gain Insight into Agent Performance…
Enterprises Increasingly Choose OpenSpan to Drive Legacy Ap… ![]() Demos
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Business Process Improvement…
Business Process Improvement for Contact Centers 5 Ways to Improve Customer S… 5 Ways to Improve Customer Service in a Down Economy Emergence of the Unified Ag… Emergence of the Unified Agent Desktop in the Contact Center Industry view more >> ![]() |





