OpenSpan Customers

The OpenSpan Platform is expected to save its customers more than $100 million in 2009. It has now been deployed to more than 100,000 enterprise desktops, with over 1,000 new desktop deployments occurring every week. Combined, OpenSpan will improve customer service on more than one billion customer calls in 2009.

Who are OpenSpan's Customers?

• 5 of the Fortune 30
• 5 of the top 40 global telecommunications providers
• 2 of the top 5 largest banks in the Forbes Global 2000
• 2 of the top 10 largest diversified financial providers in the Forbes Global 2000
• 5 of the top 100 largest banking and diversified financial providers in the Forbes Global 2000

Customer Case Studies

These case studies come from several of our customers' OpenSpan implementations. They show different but complimentary ways that OpenSpan boosts productivity, assures compliance, and streamlines operations, all from short development cycles. You will likely see similarities between the customers in the studies and your own organization in terms of challenges, solutions, and benefits.

Download(109kb)	A leading telecommunications provider's Contact Center realized >$18 million in annualized savings within 4 months. OpenSpan's productivity solution automated processes for 14,000 desktops. Collateral benefits included improve data integrity and compliance and shortened training cycles for new agents.
Download(104kb)	A leading retail bank converted its branch tellers into effective sales agents by arming them with real-time up-sell offers using OpenSpan to leverage a decades-old DOS teller application, and used services to integrate 1000-plus desktops with a decision engine and back-end database.
Download(96kb)	A major bank's Contact and Sales Center reduced critical AHTs. Composite interfaces and automated steps significantly reduced agent times for major tasks; in one payment process, 22 steps were automated, and AHT dropped from 360 seconds to 120 seconds (reduction of about 66%). Another priority task's solution automated 5 steps and AHT dropped from 90 seconds to 35 (around 61% less).
Download(100kb)	A global financial provider reduced key credit card file matching processes from 135 to 30 seconds as part of a 7-week project – among a number of branch and back-office projects and benefits.
Download(98kb)	A leading U.K. commercial bank doubled the number of fraud cases processed without adding staff, and ensuring data accuracy.

Industry Solutions

As the case studies point out, the OpenSpan Platform has broad applications across different industries. Follow these industry solution links to learn more:

• Contact Centers
• Retail Banks
• Financial Services Back Offices
• Outsourcers
• Telecommunications

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