OpenSpan CustomersThe OpenSpan Platform is expected to save its customers more than $100 million in 2009. It has now been deployed to more than 100,000 enterprise desktops, with over 1,000 new desktop deployments occurring every week. Combined, OpenSpan will improve customer service on more than one billion customer calls in 2009. Who are OpenSpan's Customers?
Customer Case StudiesThese case studies come from several of our customers' OpenSpan implementations. They show different but complimentary ways that OpenSpan boosts productivity, assures compliance, and streamlines operations, all from short development cycles. You will likely see similarities between the customers in the studies and your own organization in terms of challenges, solutions, and benefits.
Industry SolutionsAs the case studies point out, the OpenSpan Platform has broad applications across different industries. Follow these industry solution links to learn more: To learn more about OpenSpan products, press, business cases, demos, and webinars, please see the content menus on the right side of the screen, or Contact Us. |
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Case Studies
Industry Articles
The process of developing a meaningful set of Web services for use in a Services…
Let's face it, the multitude of applications used within your organization today…
The difficult global economic conditions have brought additional focus to a numb…
Time-to-Value: SOA projects often can be measured in
years; postponing benefits…
Today's contact centers are under pressure to deliver high
quality customer ser…
Despite continued adoption of Service-Oriented Architectures
(SOA), enterprise …
The client estimates that 60% of their employees are in front-line customer-faci…
The bank's back office processes continuous transaction fraud alerts for debit c…
The client's Customer Care environment was a mix of Windows and Web applications…
OpenSpan Platform v4.0 Nominated as Best Business Productivity Solution, …OpenSpan Platform to Enhance Customer Service on More Than One Billion Suppo…
OpenSpan Becomes IBM Advanced Business Partner; New Product to Extend Lo…
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Webinars
Business Process Improvement…
Business Process Improvement for Contact Centers 5 Ways to Improve Customer S… 5 Ways to Improve Customer Service in a Down Economy Emergence of the Unified Ag… Emergence of the Unified Agent Desktop in the Contact Center Industry view more >> ![]() |





