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Global 2000 enterprises leverage the OpenSpan Platform to integrate applications, service-enable legacy systems, automate business processes, extend functionality and build new composite applications in order to realize immediate value on their IT investments. OpenSpan is now deployed on more than 100,000 enterprise desktops, helping customers accelerate service-oriented architecture (SOA) projects and increase enterprise desktop productivity. The OpenSpan Platform will support more than one billion customer support calls in 2009, saving organizations more than $100 million. A venture-backed company, OpenSpan is headquartered in Alpharetta, GA.

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The process of developing a meaningful set of Web services for use in a Services…
Let's face it, the multitude of applications used within your organization today…
The difficult global economic conditions have brought additional focus to a numb…
Time-to-Value: SOA projects often can be measured in years; postponing benefits…
Today's contact centers are under pressure to deliver high quality customer ser…
Despite continued adoption of Service-Oriented Architectures (SOA), enterprise …
The client estimates that 60% of their employees are in front-line customer-faci…
The bank's back office processes continuous transaction fraud alerts for debit c…
The client's Customer Care environment was a mix of Windows and Web applications…

OpenSpan Platform v4.0 Nominated as Best Business Productivity Solution, …

OpenSpan Platform to Enhance Customer Service on More Than One Billion Suppo…
OpenSpan Becomes IBM Advanced Business Partner; New Product to Extend Lo…
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Business Process Improvement…
Business Process Improvement for Contact Centers

5 Ways to Improve Customer S…
5 Ways to Improve Customer Service in a Down Economy

Emergence of the Unified Ag…
Emergence of the Unified Agent Desktop in the Contact Center Industry

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